Beverage Manager

About the role

At PENN Entertainment, you’ll be part of a fast‑paced entertainment industry, working with a diverse team focused on helping guests have fun. The company supports career growth and offers a competitive Total Rewards package.

Responsibilities

• Supervise and manage staff in the Beverage department.
• Develop, implement, and manage operational goals; monitor performance and profit objectives.
• Create effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Establish product menu and record product inventories.
• Create and maintain Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.
• Communicate with other departments to coordinate activities or correct problems related to Beverage operations.
• Provide Beverage support for special events when necessary.
• Monitor inventory of all Beverage product.
• Assist in the budget process for the department, provide recommendations, ensure compliance with departmental budget initiatives, and report budget concerns to management.
• Enthusiastically support, promote, and demonstrate superior customer service per department and company standards.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Ensure overall achievement of department customer service goals.
• Ensure regulatory compliance within area of authority and report potential issues to Executive Management/GM.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• Bachelor’s degree (B.A./B.S.) in a related field from a four‑year college or university; or four (4) years of Beverage or equivalent experience; or equivalent combination of education and experience.
• Prior gaming experience preferred.
• Minimum four (4) years of supervisory experience required.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Benefits

• Day‑one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs supporting financial, physical, and mental well‑being.
• Paid time off earned according to local policy and increasing with length of employment.

Pay

Starting rate of pay $50,000 a year, based on experience.