Beverage Cart Attendant - Part Time

About the role

The Beverage Cart Attendant is responsible for taking guest's food and beverage orders. This is a fast-paced position with constant customer/member interaction. This person must be highly motivated, energetic, and possess great communication and organizational skills.

Responsibilities

• Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
• Accurately take and deliver food and beverage orders, ensuring prompt and courteous service.
• Handle all guest checks according to hotel policy, ensuring accurate billing and secure handling of transactions.
• Possess knowledge of alcohol and understand drink and bar service standards.
• Maintain a neat and clean workstation.
• Aid in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
• Clean, organize, and stock the beverage cart and storage area to ensure efficient service.
• Regularly check inventory levels and restock as necessary.
• Accommodate all member/guest needs/requests promptly and courteously.
• Accomplish all service tasks effectively.
• Report any maintenance or supply issues to the supervisor promptly.
• Complete all side work as assigned by the Supervisor or Manager, including cleaning tasks and preparation for the next shift.
• Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
• Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
• Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
• Perform other job-related duties as assigned by the Clubhouse Grill General Manager or Director of Golf, ensuring flexibility and adaptability to meet operational needs.

Qualifications

• Valid Driver’s License: Required for potential errands or transportation tasks.
• Food Handlers Card
• RBS Certification
• High School graduate or equivalent, demonstrating basic educational attainment.
• Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
• Customer Service Excellence: Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
• Sales Skills: Ability to upsell and promote menu items to enhance guest satisfaction and increase sales.
• Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
• Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
• Effective Communication: Must be able to communicate effectively with members, guests, and employees.
• Proper English Language Proficiency: Essential for clear communication.
• Knowledge of Multilingual Abilities: Plus to cater to a diverse membership base.
• Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
• Attention to Detail: Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
• Team Collaboration: Ability to work well in a team environment, supporting and cooperating with colleagues and management.
• Knowledge of Safety Protocols: Understanding and compliance with safety protocols and procedures.