Jobs · Customer Service · Illinois

BestDrive Service Technician

BestDrive by Continental · Jacksonville, IL · 1 wk ago
Customer ServiceFull-time

About the Role

BestDrive Commercial Tire Centers specializes in providing fleet customers with innovative tire solutions, including award-winning Continental and General Tire brand products, ContiPressureCheck, and a wide array of multi-brand truck tires. As a Tire Service Technician, you will play an essential role in our business by performing tire-related services and repairs for commercial vehicles and off-the-road equipment.

Sign-On Bonus: Eligible external candidates may receive a sign-on bonus based on the Service Technician level hired into:

  • Service Technician I – $1,500
  • Service Technician II – $2,500
  • Service Technician III – $3,500
  • Service Technician IV – $4,500

The sign-on bonus is earned through continued employment and paid in installments after 30, 90, and 180 days, provided eligibility requirements are met.

Responsibilities

  • Mount, dismount, install, balance, and repair commercial vehicle and medium truck tires.
  • Service and repair tires for off-the-road equipment (construction, earthmoving, mining, farm, etc.).
  • Load and unload tires on and off trucks.
  • Repair tires and inspect tires and wheels before and after service to determine repairable conditions.
  • Review work orders and discuss work with supervisors.
  • Document work performed accurately and according to company policy.
  • Operate heavy-duty tire service equipment and tools, including boom cranes, cribbing, jacks, compressors, and electric and hydraulic equipment.
  • Unbolt and re-bolt wheels from/to equipment using lug wrenches and other hand and power tools.
  • Mount and dismount any type of off-the-road tire, including multi-piece rims.
  • Perform emergency road service calls on nights and/or weekends on a rotating basis.
  • Maintain assigned service vehicle, including appearance, onboard service equipment, and tools.
  • Comply with OSHA regulations and safety requirements.

Requirements

  • Must be 18 years or older.
  • Valid Driver’s License.
  • Ability to pass a DOT physical.
  • Ability to work in a fast-paced, customer service-oriented environment.
  • Ability to work on a team and independently.
  • Clear and professional verbal and written communication skills.
  • Legal authorization to work in the U.S. (no visa sponsorship provided for this role).

Preferred Qualifications

  • High School Diploma or equivalent.
  • 1-2 years of tire service technician experience.
  • CDL License (a plus).
  • TIA certification.

Work Environment & Physical Requirements

  • Work hours are generally 7:00 AM – 5:00 PM, Monday – Friday, with occasional Saturdays and evenings as needed (may have little to no advance notice).
  • Exposure to indoor and outdoor work environments, including heat and cold.
  • Regularly required to stand, bend, climb, lift, and walk.
  • Must handle hazardous materials and wear protective equipment (safety shoes, gloves, protective eyewear, etc.).
  • Required to lift 75-100 lbs. routinely; may occasionally lift up to 150 lbs. individually.

Benefits

  • Immediate benefits.
  • Paid Time Off.
  • Employee discounts, including tire discounts.
  • Employer 401(k) match.
  • Diverse and inclusive work environment.
  • Employee Assistance Program.
  • Future growth opportunities.

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