Bespoke Designer | Jewelry Sales Specialist

About the role

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’re looking for a Diamond Jewelry Sales Specialist (Internally called a Bespoke Designer) to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Provide real-time diamond recommendations while chatting over the phone or on the website.
• Advise clients on the four C's.
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite.
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Empower clients to feel confident in their once-in-a-lifetime purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, and articulate the differences between different options.
• Work with the house gemologist to source, select, and present diamonds.
• Maintain and nurture client relationships as the main point of contact for all sales.

Requirements

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• Able to learn new computer programs efficiently and effectively.
• 3+ years of sales experience in jewelry, bridal, or luxury sales.
• Extremely detail-oriented.
• Excellent communication skills.
• GIA Degree a plus, but not required.
• Jewelry fabrication or design experience is a plus, but not required.
• Adobe Illustrator experience is a plus, but not required.

Schedule

Full-time on-site role located in Brooklyn, NY. Office hours are 10 AM to 6 PM. Available schedules: Thursday - Monday.

Pay

Starts at $60,000 + quota-based bonus structure.

Benefits

• Equity Compensation: Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance: Medical and dental insurance kicks in on the first day of your 2nd month.
• 401k: Optional 401k program.
• Paid Time Off: A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge.
• Performance-Based Bonuses: Monthly bonus for achieving sales targets.
• Disability and Life Insurance.
• Pre-Tax Commuter Benefits.
• Employee Discounts: A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.