Bespoke Designer | Jewelry Sales Specialist

Frank Darling is a female‑founded fine jewelry brand creating custom engagement rings that feel exciting, personal, and refreshingly human. Known for modern design and a sustainability‑minded approach, the brand has been featured in Vogue, WSJ, Bloomberg, Glossy, and more. The Diamond Jewelry Sales Specialist will work on‑site, guiding clients through one of the biggest moments of their lives—selecting diamonds, translating inspiration into design, and delivering a seamless, confidence‑building experience from first hello to final sparkle.

Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through choosing a stone and finalizing the ring purchase.
• Provide confident feedback on diamonds selected from the website.
• Offer real‑time diamond recommendations during phone or website chats.
• Advise clients on the 4Cs and on differences between lab‑grown diamonds, natural diamonds, and moissanite.
• Advise on all aspects of ring selection, including prong thickness, band thickness, setting style, and wedding band selection.
• Empower clients to feel confident in their once‑in‑a‑lifetime purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, articulating differences between options.
• Work with the in‑house gemology team to source, select, and present diamonds and other gemstones.
• Maintain and nurture client relationships as the main point of contact for all sales.

Requirements

• Strong knowledge of fine jewelry styles and trends.
• Keen eye for detail with high empathy and professionalism.
• Proactive problem‑solving and creative thinking.
• Organized and comfortable multitasking many client requests simultaneously.
• 2+ years of sales experience in jewelry or bridal.
• Extremely detail‑oriented.
• Excellent communication skills.
• GIA degree or coursework (a plus, not required).
• Jewelry fabrication or design experience (a plus, not required).
• Adobe Illustrator experience (a plus, not required).

Benefits

• Equity Compensation – stock option package for all team members.
• Medical and dental insurance (effective first day of first full month).
• Optional 401(k) program.
• Unlimited paid time off.
• Monthly performance‑based bonuses for achieving sales targets.
• Disability and life insurance.
• Pre‑tax commuter benefits.
• Generous employee discount program for you, friends, and family.

Pay

Salary starts at $60,000 with a quota‑based bonus structure.

Schedule

Full‑time on‑site role located in Austin. Office hours are 10 AM to 6 PM, with available schedules Thursday – Monday.