Bernstein - Trading Application Support

Responsibilities

• Manage Trading and Algo change management and release management processes, including code deployment and version control.
• Act as first point of contact for trading system issues, performing initial triage, resolution where possible, and escalation to appropriate teams.
• Support and maintain front-office algorithmic trading infrastructure, including servers, networking hardware, and storage systems.
• Cook up troubleshooting with Service Delivery and Infra teams on issues impacting trading systems and provide timely resolution.
• Maintain detailed documentation, track incidents, and follow up to ensure timely resolution of incidents.
• Coordinate technical projects, system upgrades, and implementations with internal teams and external vendors.
• Communicate effectively with trading desks, vendors, and technical teams to coordinate deployments, upgrades, and system changes.
• Follow the procedures to ensure deployments comply with internal IT standards, security policies, and regulatory requirements.
• Operate within the support model, focusing on operational responsibilities with clear escalation paths.
• Show responsiveness, adherence to processes, and effective coordination with senior engineers and stakeholders.

Qualifications

• Demonstrated support experience in technical service delivery within electronic trading.
• Knowledge of market data systems, infrastructure, and distribution architectures.
• Analytical and problem-solving skills with the ability to assess and resolve technical issues.
• Ability to manage multiple priorities in a dynamic, time-sensitive environment.
• Strong communication and organizational skills to coordinate effectively with technical teams and business stakeholders.
• Attention to detail in system monitoring, troubleshooting, and documentation.
• Experience working with external vendors, including coordination and service oversight.
• Experience supporting or participating in technical projects or system implementations.
• A client-focused approach, with experience supporting trading desks or front-office users preferred.
• Knowledge of ability to navigate Linux and Windows operating systems.
• Shows an understanding of networking (WAN/LAN), and security concepts.