Application Support - Capital Markets

SMBC Group is a top-tier global financial group headquartered in Tokyo with a 400-year history, offering a diverse range of financial services including banking, leasing, securities, credit cards, and consumer finance. The Group operates in nearly 40 countries with over 130 offices and 80,000 employees worldwide. In the Americas, SMBC Group provides commercial and investment banking services to corporate, institutional, and municipal clients, connecting them to local markets and an extensive global network.

About the role

Support in-house business applications, data pipelines, and infrastructure for middle and back-office functions for derivative trades. Ensure continuity of business operations by resolving application issues—whether user-reported or automatically detected—in a timely manner to prevent technology disruption. Apply site reliability engineering (SRE) methodologies to improve system stability, proactively address ambiguous or unstructured issues, and onboard business systems into long-term support with clear ownership boundaries and durable documentation. Create dashboards to monitor system health, generate stability reports, and automate operations to eliminate toil.

Responsibilities

• Address technical and data issues requiring in-depth debugging and expertise in production software applications, often in ambiguous or undefined problem scenarios.
• Monitor systems to ensure reports are produced on time according to SLA, proactively managing disruptions and incidents by reasoning across applications, data flows, infrastructure, and dependencies (batch, APIs, integrations).
• Manage interfaces with upstream data pipelines, connecting signals across systems and using investigative troubleshooting (logs, documents, user inputs) to drive clarity and early detection.
• Train users in need of assistance, providing structured communication and audit-safe updates during incidents.
• Collaborate with peers and other teams to provide 24x6 support coverage, demonstrating ownership through resolution under SLA and time pressure.
• Maintain documentation, runbooks, and incident records in compliance with audit requirements, defining boundaries and creating repeatable support structures for onboarding new systems.
• Work with programming languages (Python, Perl, PowerShell) and mid-advanced SQL to enable real-time debugging, troubleshooting, and proactive issue identification.
• Improve monitoring, reduce noise, and increase diagnosability for production systems while driving safe technical changes across applications and batch processes.

Requirements

• 3+ years of experience in production support or related roles, with demonstrated ability to navigate unstructured problems and drive clarity across teams.
• Incident management and issue analysis to improve support procedures and methods.
• Experience writing back-end queries (mid-advanced SQL) and programming in Python, Perl, or PowerShell for monitoring and proactive issue identification.
• Working understanding of regulatory bodies, derivative trades, asset classes, and experience in the financial industry.
• Experience collaborating with business and all involved parties during disruptions to ensure optimal service restoration.
• Exposure to Copilot, Power Automate, or scripting to reduce repetitive effort and improve consistency.
• Ability to onboard systems with clear ownership boundaries and durable documentation.

Schedule

• Flexible shift coverage with start times as early as 8:00 AM and end times as late as 9:00 PM.
• Participation in a rotating weekend support and on-call schedule is required.

SMBC operates under a Hybrid workforce model, requiring employees to live within a reasonable commuting distance of their office location. Specific hybrid work schedules will be discussed during the interview process. Hybrid work may not be permitted for certain roles, including FINRA-registered positions requiring full in-office attendance.

Pay

The anticipated salary range for this role is between $95,000 and $156,000. The specific salary offered will be based on individual qualifications, experience, geographic location, and market conditions for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award.

Benefits

SMBC offers a competitive portfolio of benefits to its employees in addition to cash compensation.