Bereavement Coordinator Perinatal - Good Sam Hospital

Location: Good Samaritan Hospital, 375 Dixmyth Ave, Cincinnati, OH 45220

Job Overview

This position is responsible for the administration and coordination of the TriHealth Grief Support Program. It includes oversight and development of program elements to provide grief support to grieving patients and families, supervising grief support staff, and representing TriHealth at community events.

Responsibilities

• Oversee and develop program elements to provide grief support to grieving patients and families.
• Supervise grief support staff to ensure competence of practice and skills.
• Participate with community partners at events and represent TriHealth at community events.
• Evaluate the standards of practice for grief support of grieving parents utilizing evidence‑based practice.
• Maintain practice standards through professional organizations.
• Ensure timely processing of patient paperwork to facilitate external functions and processes (funerals, autopsy, transports).
• Resolve issues with physicians for paperwork requiring physician signature.
• Report issues and concerns to manager.
• Provide services to clients applying clinical counseling principles, delivered in person or by phone.
• Support nursing staff as needed.
• Facilitate post‑discharge coordination of care for patients having difficulty making decisions.
• Demonstrate appropriate responsiveness to calls and queries from patients, families, nursing staff, physicians, pathology, and funeral homes.
• Resolve issues with internal and external customers through problem solving.
• Discuss with management to continue process improvement.
• Maintain proper documentation in the clinical case record in compliance with TriHealth and Perinatal policies.
• Hold bimonthly patient rounds with the team.
• Conduct QI activities to ensure the integrity of the program and care of the patient.
• Provide direction to the Bereavement Assistant for work assignments on scheduled work days.
• Oversee all grief grants and ensure utilization of the funds.
• Provide training, including researching and developing PowerPoint presentations and delivering presentations for patients, families, and employee orientations.
• Conduct support group meetings.
• Assist manager with after‑hours calls to resolve issues and concerns.
• Answer calls to security/pathology as needed.
• Maintain the formal process of utilizing specific clinical standards and protocols necessary for ongoing management cases.
• Follow up with patients utilizing PLIDA standards of care.
• Ensure all encounters and attempts to contact patients are documented in EPIC as telephone encounters for unsuccessful calls and in notes for successful calls.
• Utilize smart phrases for efficient documentation.
• Ensure PLIDA guidelines are followed and inform management of any problems or concerns.

Requirements

• Bachelor’s degree in nursing, pastoral care, social work, RTS, education, or a related field (required).
• 3–4 years of professional experience in nursing, pastoral care, social work, bereavement, counseling, or education (required).
• 2–3 years of additional relevant experience (required).
• Excellent assessment skills to determine patient psychosocial needs.
• Ability to assess ongoing program needs and make recommendations for change to provide excellent patient care.
• PLIDA certification.
• Other RTS training, appropriate licensure or certification based on field of experience.

Working Conditions

• Bending, climbing, kneeling, and occasional lifting <10 lb and 50+ lb.
• Frequent standing, sitting, reaching, stooping, and walking.
• Consistent use of hands, hearing (conversation and other sounds), visual acuity (near and far), and color vision.
• Continuous learning and problem‑solving.
• Interpersonal communication and frequent talking.

Benefits

Full‑time or part‑time employees receive a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Competitive shift differentials are offered as appropriate for the shift worked. See the benefits page for details.

Schedule

Day shift – part‑time (20 hours/week) with holiday/weekend rotation.