Benefits Support Specialist (Public Benefits Specialist, Entry)

About the role

The Oregon Department of Human Services is seeking a Benefits Support Specialist (Public Benefits Specialist, Entry) to join the Oregon Eligibility Partnership (OEP) team. OEP helps individuals and families access vital services that foster equity and well-being.

Responsibilities

• Helping individuals and families seeking services by providing specialized assistance on behalf of program staff.
• Providing a safety net, family stability, and a connection to careers that guide Oregonians out of poverty.
• Answering case status and other inquiries for SNAP, TANF, ERDC, medical, refugee services, domestic violence services, and long-term care services.
• Supporting the day-to-day functions through distribution of emails and case transfers.
• Working within a team that collaboratively rotates tasks to support the business needs of the office.
• Greeting and assisting Oregonians through a trauma-informed lens.
• Scheduling intakes for all programs, handling financial functions, and providing customer service.
• Contributing to the welcoming environment as families interact with the department.

Requirements

• Two years of experience working in a reception area or call center either: interviewing to obtain information OR providing customer service.
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Customer Service: Experience delivering high-volume customer service with active listening, empathy, and clear communication. Able to provide information and referrals by phone to people from diverse backgrounds.
• Professionalism & Integrity: Demonstrated ability to handle confidential or sensitive information with discretion. Holds self to high standards of honesty and ethical conduct.
• Technical Skills: Comfortable using computers, Microsoft Office, email, web browsers, and multi-line phone systems. Able to learn new web-based tools and use multiple systems at the same time to research, document, and locate information.
• Communication & Collaboration: Able to explain rules, processes, or requirements clearly in writing and verbally. Builds positive, inclusive working relationships. Skilled in resolving misunderstandings or conflicts professionally.

Benefits

• Amazing benefits package.
• Cost of Living Adjustments.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Annual salary increases (until you reach the top of the listed salary range).
• Employee Resource Group communities that promote shared learning.