Benefits Support Staff (Public Benefits Specialist, Entry)
State of Oregon · Salem, OR · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: headings Benefits Support Staff... etc.
We must not include boilerplate like EEO, equal opportunity, scam warning, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to preserve all substantive information.
Let's extract substantive content:
- About the role: The paragraph after "Opportunity awaits! Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Enterprise team is seeking a talented individual who is dedicated to providing quality customer service through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!" Also earlier: "The Oregon Department of Human Services is proud to be an Equal Opportunity Employer..." but that's EEO boilerplate, should remove. Also "We are guided by our Equity North Star..." maybe that's also boilerplate? It's about equity, could be considered substantive? Might be considered EEO-related; but it's about organizational culture. Might be okay to keep? The instruction: remove EEO/equal-opportunity boilerplate. The equity north star might be part of EEO? Safer to remove that paragraph. Keep the "Opportunity awaits!" paragraph as about the role.
- Responsibilities: Summary Of Duties bullet list (though it's paragraph with sentences). We need to convert to
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Key info: - Position Title: Benefits Support Staff (Public Benefits Specialist, Entry) - Agency: Department of Human Services - Salary Range: $3,798 - $4,954 (likely monthly? but we keep as is) - Position Type: Employee - Initial Posting Date, Application Deadline: we can drop as metadata (fold into short p or drop). Probably we can include a short p with posting date and deadline? The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short p with Initial Posting Date and Application Deadline maybe. - Job Description: includes many paragraphs, but we need to extract sections: About the role (maybe the introductory paragraph), Responsibilities (Summary Of Duties), Requirements (Minimum Qualifications), Qualifications (maybe Essential Attributes?), Skills (maybe essential attributes?), Benefits (Benefits section), Pay (Salary Range), Schedule (Working Conditions schedule). Also maybe "Working Conditions" includes schedule and other conditions; we can put schedule under Schedule heading. We must not repeat job title as heading. So no
Benefits Support Staff... etc.
We must not include boilerplate like EEO, equal opportunity, scam warning, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to preserve all substantive information.
Let's extract substantive content:
- About the role: The paragraph after "Opportunity awaits! Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Enterprise team is seeking a talented individual who is dedicated to providing quality customer service through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!" Also earlier: "The Oregon Department of Human Services is proud to be an Equal Opportunity Employer..." but that's EEO boilerplate, should remove. Also "We are guided by our Equity North Star..." maybe that's also boilerplate? It's about equity, could be considered substantive? Might be considered EEO-related; but it's about organizational culture. Might be okay to keep? The instruction: remove EEO/equal-opportunity boilerplate. The equity north star might be part of EEO? Safer to remove that paragraph. Keep the "Opportunity awaits!" paragraph as about the role.
- Responsibilities: Summary Of Duties bullet list (though it's paragraph with sentences). We need to convert to - . The duties:
"As a Benefits Support Staff You Will Be the first face of contact in the office for Oregonians and provide a welcoming environment for individuals and families to interact with the department.
Support the infrastructure of the office by supporting the day-to-day operation.
Assisting Oregonians through a trauma informed lens in person, over the phone and via email.
Provide front desk assistance, answer phone calls, and guide clients to the right services.
Distribute mail, handle case transfers, and manage emails.
Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
Document all interactions and records through the ONE and TRACS system.
Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
Use various computer systems and databases to manage information for the agency and clients."
We can split each sentence into li.
- Requirements: Minimum Qualifications (the three options). We'll put under Requirements heading maybe. Or Qualifications. The instruction: use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. We have Minimum Qualifications (experience/education). We have Essential Attributes (list of experiences). Those could be Skills or Qualifications. We'll map:
- Requirements: Minimum Qualifications (the education/experience combos).
- Qualifications: maybe Essential Attributes? Or we could treat Essential Attributes as Skills. The instruction: Use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to allocate content accordingly.
We could do:
About the role
...
Responsibilities
...
Requirements
Minimum qualifications: ...
maybe list.
Skills
Essential attributes list
Benefits
Benefits list
Pay
Salary Range $3,798 - $4,954
Schedule
Work schedule Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
We also need to include maybe location info? Could fold into a short p: "Initial Posting Date 09/18/2026 Application Deadline 09/24/2026 Agency Department of Human Services Position Type Employee Position Title Benefits Support Staff (Public Benefits Specialist, Entry) Location: Enterprise, Oregon (rural eastern Oregon)." But we shouldn't repeat job title as heading; we can include in a p.
We must not include duplicated lines, boilerplate. Remove EEO paragraphs, "We are guided by our Equity North Star..." etc. Also remove "During the application process, you will be asked to acknowledge two specific questions..." etc. Remove "Please review all provided materials carefully..." etc. Remove "Question 1: Acknowledgement of Location Question 2: Acknowledgement of In‑Office Work Requirement". Remove "This position is in rural eastern Oregon, and works in the Enterprise office daily. City of Enterprise - learn what Enterprise has to offer! Find an ODHS office - understand where Enterprise is located. Mileage and driving distance calculator – calculate your commute." That's maybe location info but could be considered minor metadata; we could keep location in short p. But the instruction says fold minor metadata into a short p or drop it. So we can include location in a short p.
We also need to remove "Background Checks And Requirements" etc? That's substantive? Might be considered boilerplate but it's about background check requirement; maybe keep? It's not EEO. Could be considered part of Requirements? Might be okay to keep under Requirements or a separate section? But we only have headings for certain sections; we could add a short p under Requirements about background check. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe we can incorporate background check into Requirements paragraph.
Also "Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States." This is also substantive but could be folded into Requirements.
We also have "Employment Preference Veterans’ And Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources." That's also substantive; could be under Requirements or Benefits? Might be under Requirements.
We also have "General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification." Could be under Benefits? Not exactly. Could be under a short p.
We also have "Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Cris Jansen. If you contact the recruiter, please include the job requisition number.Email: Crista.jansen@odhs.oregon.gov" This is application instructions; we should remove.
We also have "Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process." This is also application instructions; remove.
Now compile.
Let's draft HTML.
We'll start with a short p for metadata: maybe:
Posted 09/18/2026 – Application deadline 09/24/2026. Department of Human Services, Enterprise, Oregon (rural eastern Oregon). Position: Benefits Support Staff (Public Benefits Specialist, Entry), full‑time employee.
But we must not repeat job title as heading; it's okay to include in p.
Now sections:
About the role
Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Enterprise team is seeking a talented individual who is dedicated to providing quality customer service through a trauma‑informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!
Responsibilities
- Be the first face of contact in the office for Oregonians and provide a welcoming environment for individuals and families to interact with the department.
- Support the infrastructure of the office by supporting day‑to‑day operations.
- Assist Oregonians through a trauma‑informed lens in person, over the phone, and via email.
- Provide front desk assistance, answer phone calls, and guide clients to the right services.
- Distribute mail, handle case transfers, and manage emails.
- Schedule appointments and issue financial negotiables such as Electronic Benefits Transfer (EBT) cards and checks.
- Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
- Document all interactions and records through the ONE and TRACS systems.
- Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
- Use various computer systems and databases to manage information for the agency and clients.
Requirements
Minimum qualifications (any one of the following):
- Two (2) years of experience working in a reception area or call center, involving high‑volume work such as data entry, ensuring application completeness and accuracy, and completing necessary documents.
- An associate degree in Behavioral Science, Social Science, or a closely related field AND six (6) months of experience in a busy reception or call center performing similar duties.
- An equivalent combination of education, training, and experience relative to the class concept.
Additional requirements: successful completion of a criminal history and background check; authorization to work in the United States (I‑9 and E‑Verify); no visa sponsorship offered. Veterans and Oregon National Guard members who meet the qualifications receive preference.
Skills
- Experience providing front‑line customer service in a high‑volume reception or front‑desk environment.
- Experience interviewing, obtaining, and evaluating information for customers to access services.
- Experience adapting communication styles to convey complex rules, regulations, and procedures.
- Experience maintaining organization while swiftly adapting to shifting priorities and new responsibilities.
- Experience providing compassionate, patient support to customers experiencing financial or emotional stress while maintaining professionalism.
- Proficiency with intermediate‑level digital tools:
About the role
...
Responsibilities
- ...
Requirements
Minimum qualifications: ...
maybe list.Skills
- Essential attributes list
Benefits
- Benefits list
Pay
Salary Range $3,798 - $4,954
Schedule
Work schedule Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
We also need to include maybe location info? Could fold into a short p: "Initial Posting Date 09/18/2026 Application Deadline 09/24/2026 Agency Department of Human Services Position Type Employee Position Title Benefits Support Staff (Public Benefits Specialist, Entry) Location: Enterprise, Oregon (rural eastern Oregon)." But we shouldn't repeat job title as heading; we can include in a p. We must not include duplicated lines, boilerplate. Remove EEO paragraphs, "We are guided by our Equity North Star..." etc. Also remove "During the application process, you will be asked to acknowledge two specific questions..." etc. Remove "Please review all provided materials carefully..." etc. Remove "Question 1: Acknowledgement of Location Question 2: Acknowledgement of In‑Office Work Requirement". Remove "This position is in rural eastern Oregon, and works in the Enterprise office daily. City of Enterprise - learn what Enterprise has to offer! Find an ODHS office - understand where Enterprise is located. Mileage and driving distance calculator – calculate your commute." That's maybe location info but could be considered minor metadata; we could keep location in short p. But the instruction says fold minor metadata into a short p or drop it. So we can include location in a short p. We also need to remove "Background Checks And Requirements" etc? That's substantive? Might be considered boilerplate but it's about background check requirement; maybe keep? It's not EEO. Could be considered part of Requirements? Might be okay to keep under Requirements or a separate section? But we only have headings for certain sections; we could add a short p under Requirements about background check. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe we can incorporate background check into Requirements paragraph. Also "Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States." This is also substantive but could be folded into Requirements. We also have "Employment Preference Veterans’ And Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources." That's also substantive; could be under Requirements or Benefits? Might be under Requirements. We also have "General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification." Could be under Benefits? Not exactly. Could be under a short p. We also have "Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Cris Jansen. If you contact the recruiter, please include the job requisition number.Email: Crista.jansen@odhs.oregon.gov" This is application instructions; we should remove. We also have "Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process." This is also application instructions; remove. Now compile. Let's draft HTML. We'll start with a short p for metadata: maybe:Posted 09/18/2026 – Application deadline 09/24/2026. Department of Human Services, Enterprise, Oregon (rural eastern Oregon). Position: Benefits Support Staff (Public Benefits Specialist, Entry), full‑time employee.
But we must not repeat job title as heading; it's okay to include in p. Now sections:About the role
Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Enterprise team is seeking a talented individual who is dedicated to providing quality customer service through a trauma‑informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!
Responsibilities
- Be the first face of contact in the office for Oregonians and provide a welcoming environment for individuals and families to interact with the department.
- Support the infrastructure of the office by supporting day‑to‑day operations.
- Assist Oregonians through a trauma‑informed lens in person, over the phone, and via email.
- Provide front desk assistance, answer phone calls, and guide clients to the right services.
- Distribute mail, handle case transfers, and manage emails.
- Schedule appointments and issue financial negotiables such as Electronic Benefits Transfer (EBT) cards and checks.
- Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
- Document all interactions and records through the ONE and TRACS systems.
- Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
- Use various computer systems and databases to manage information for the agency and clients.
Requirements
Minimum qualifications (any one of the following):
- Two (2) years of experience working in a reception area or call center, involving high‑volume work such as data entry, ensuring application completeness and accuracy, and completing necessary documents.
- An associate degree in Behavioral Science, Social Science, or a closely related field AND six (6) months of experience in a busy reception or call center performing similar duties.
- An equivalent combination of education, training, and experience relative to the class concept.
Additional requirements: successful completion of a criminal history and background check; authorization to work in the United States (I‑9 and E‑Verify); no visa sponsorship offered. Veterans and Oregon National Guard members who meet the qualifications receive preference.
Skills
- Experience providing front‑line customer service in a high‑volume reception or front‑desk environment.
- Experience interviewing, obtaining, and evaluating information for customers to access services.
- Experience adapting communication styles to convey complex rules, regulations, and procedures.
- Experience maintaining organization while swiftly adapting to shifting priorities and new responsibilities.
- Experience providing compassionate, patient support to customers experiencing financial or emotional stress while maintaining professionalism.
- Proficiency with intermediate‑level digital tools: