Benefits Specialist

Description Job Overview: 8AM-5PM (Shift subject to change based on business needs) The Benefits Specialist will answer incoming calls and communicate with employees regarding benefits, status of claims and policies. This individual will process and administer all leave of absence requests and disability paperwork: medical, personal, administrative, and FMLA, enroll new employees for benefits and maintain a comprehensive benefits file on all employees. This individual will report to and work closely with the Director of Compensation and Benefits. Perform complex administrative duties following established procedures in group life, medical, dental, vision, short and long term disability, and retirement plans Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities: Administers all aspects of leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, etc.)Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executedMaintains appropriate contact with all employees on leave to ensure all relevant completed medical documentation is submitted for timely review and coordinates all aspects of return to workExcellent Customer Service skillsMust be focused on and interested in delivering high quality service to employeesDocuments all calls and communicates employee needs to appropriate parties. Follows up and completes all work originating from employee phone calls, in-person, or on-line communicationCreates and maintains benefits file on every employee. Updates information as necessary or required from in-person requests and on-line request for changes/updatesContact carrier representatives to assist with the resolution of administrative problems and various questions or concernsMaintains benefit-related manuals and materialsEnsures the accuracy of all benefits enrollments in the benefits administration system and payroll system to provide vendors with accurate eligibility information. Updates the information on the employee ‘intranet’ site to ensure accuracyTracks activities of COBRA vendor to ensure notices are timely sent, track employee COBRA payments. Issue manual COBRA notices when necessaryEnsures the documentation/applications/certificate of health of medical, dental, vision and optional insurance products are accurate, complete and submitted to carriersDelivers benefits information at New Hire Orientation on a weekly basisAssist the Management Team of Compensation and Benefits as requested or assignedOther duties and responsibilities as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying) High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employmentBachelor’s Degree with two (2) years’ experience directly working with the administration of employee benefits, FMLA policies and procedures and insurance policies such as, group life, medical, dental, vision, short and long term disability, and retirement plans. from a mid-size company- requiredOR an Associate’s Degree with four (4) years’ experience directly working with the administration of employee benefits, FMLA policies and procedures and insurance policies such as, group life, medical, dental, vision, short and long term disability, and retirement plans. from a mid-size company- requiredOutstanding verbal and written skills- requiredExperience setting-up, inputting, maintaining, and adjusting information in Microsoft Dynamics GP (a Skills test may be required) - preferredProficiency with setting up databases and conducting trend analysis is strongly preferredExperience and ability with setting-up Excel workbooks, spreadsheets, reports, knowledge of Word Windows required ( Skills test requiredWilling to work odd and irregular hours including nights, weekends, and holidaysWilling to travel and participate in training as recommended or requiredMust have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this positionMust have willingness and ability to work in a smoke/secondary smoke environment NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.