Benefits Specialist

About the role

OneDigital is seeking a Benefits Specialist who will own a book of assigned clients, develop their benefits knowledge, and maintain compliance on their behalf. The role emphasizes integrity, urgency, and honesty, and operates within a highly energetic, collaborative Benefits team.

Applicants must be eligible to work in the United States without the need for visa or residency sponsorship.

Key Responsibilities

• Assist with specifications, development, testing, and implementation of new plan designs, including multi‑tiered pricing structures.
• Prepare reports, policies, and procedures related to benefits administration and service.
• Provide daily support to client account managers, payroll, and sales teams.
• Collaborate with the team to coordinate compliance and systems for clients.
• Maintain data integrity and system functionality of all benefits information to ensure accurate enrollments and related data.
• Optimize the benefits administration system by gathering and analyzing data, developing and implementing new processes, documenting procedures, and recommending improvements.
• Perform benefits analysis, validations, and audits to ensure quality control and adherence to established procedures.
• Resolve client inquiries and provide relevant information internally and externally.
• Organize and prioritize work to deliver timely, effective, and efficient services, including compliance and administrative solutions.
• Manage open cases, keeping clients informed of status and anticipated resolution dates.
• Document customer interactions in the CRM system.
• Ensure proper triage, escalation, and resolution of all inquiries.
• Take initiative toward professional development, stretch assignments, and stay informed of statutory and regulatory payroll and compliance practices.
• Provide ACA configuration and support (1095s) and design/implement workflows for routine benefits tasks.

Key Measurables

• Close cases within 3–5 days, targeting a 75% case‑closure rate.
• Achieve service efficiency improvements and innovations.
• Utilize the data processing team for 80% or more of repetitive tasks.
• Update plans in the Prism system with 99% accuracy after open enrollment.
• Meet quarterly performance goals.

Preferred Skills

• Accurate, friendly, professional, and empathetic communication.
• Previous payroll experience (a plus).
• Highly organized and detail‑oriented.
• Strong teamwork orientation.
• Ability to manage multiple concurrent projects.
• Critical thinking, problem solving, and time management.
• Knowledge of the Prism HR platform, benefit form creation, workflow design, and enrollment validation (strongly preferred).
• Experience with any HRIS that includes benefits administration (substitutes for direct Prism experience).

Required Experience

• Technical proficiency in Outlook, Microsoft Office Suite, and typing.
• Strong written and verbal communication with precise articulation of customer issues.
• Bachelor’s degree or at least 2 years of benefits service experience.
• Problem‑solving mindset focused on customer care principles.

Work Environment

The position operates in a clean, pleasant, and comfortable indoor office setting. Equipment needed for daily performance will be provided.

Compensation

Base pay is determined by skills, education, qualifications, professional experience, and location. Certain roles may be eligible for variable compensation, commission, and/or an annual bonus based on individual and company performance.

Benefits

• Health, wellbeing, and retirement plans.
• Paid time off and overtime pay for non‑exempt employees.
• Robust learning and development programs.
• Reimbursement of job‑related expenses per company policy.
• Employee perks and discounts.