Benefits Specialist

Responsibilities

• Leverages a deep knowledge of benefit, leave, and accommodation best practices to operate effectively exhibiting keen judgment and an ability to accurately gauge complex situations.
• Serve as a first point of contact for employees and managers regarding leave policies and practices, as well as administration of city, state and federal leaves.
• Ensures the accuracy of all benefits enrollments in Workday to provide payroll and carriers with accurate eligibility information as qualified life events.
• Performs quality checks of benefits-related data.
• Aids employees regarding benefits questions, claim issues and plan changes.
• Supports tracking and delivery of all required compliance in accordance with benefits laws and regulations.
• Responds to benefits inquiries from employees on plans, benefits enrollments, status changes and other general inquiries.
• Liaison to carrier account teams for resolution of employee claims issues.
• Supports the Open Enrollment process, including roll-out of employee communication materials, enrollment assistance, and follow up.

Qualifications

• Knowledge of employee benefits and applicable laws.
• Exceptional customer service skills.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to effectively manage tasks with minimal supervision.
• Must be diligent and persistent in follow-up and completion.
• Able to multi-task and meet tight deadlines.
• Proven ability to navigate ambiguity and make decisions with incomplete information.
• Exhibits keen situational awareness and superior judgment, with a proven talent for understanding unspoken nuances.
• Solutions-oriented possessing strong troubleshooting skills with a knack for developing practical, effective solutions.
• Ability to work and build partnerships across departments.
• Willingness to “roll up the sleeves” and do what it takes to get the job done.
• Works well on a team and collaborates with others but also be able to work independently.
• Proficient with Microsoft Office.
• Nine years of relevant experience will substitute for degree.
• Minimum of 4-6 years of hands on benefits and leave administration experience.