Benefits Specialist

About the role

This role supports the administration and delivery of employee benefits programs, ensuring accurate processing, compliance, vendor coordination, and exceptional support for employees and HR partners. The position also drives operational excellence by maintaining benefits data, supporting reporting and audits, improving processes, and helping employees maximize the value of their benefits.

Responsibilities

Benefits Administration & Operations

• Administer employee benefit programs including medical, dental, vision, life, disability, leave, and retirement plans
• Process enrollments, life events, eligibility changes, and terminations across HR and vendor systems
• Support annual open enrollment activities, including testing, coordination, and employee support
• Maintain accurate benefits records, documentation, and system configurations

Employee & HR Support

• Serve as a primary contact for employee benefits inquiries, providing timely and accurate responses
• Partner with People Services / HR Connection teams to resolve complex benefits issues and escalations
• Assist with benefits communications, including FAQs, intranet content, and job aids
• Support education efforts to help employees understand plan options and maximize benefits value

Compliance & Documentation

• Assist with compliance activities related to ACA, ERISA, HIPAA, COBRA, and other applicable regulations
• Support annual filings, audits, and data requests
• Ensure plan documentation, summaries, and notices are up to date and properly distributed
• Partner with Legal, Payroll, and Finance as needed to support compliance requirements

Vendor & Partner Coordination

• Liaise with benefit vendors and brokers to resolve eligibility, billing, and claims issues
• Support vendor data exchanges, reconciliations, and issue resolution
• Assist with preparation for renewals, and service reviews

Data, Reporting & Continuous Improvement

• Run routine benefits reports and perform basic data validation and reconciliations
• Support analysis of enrollment, utilization, and cost trends
• Identify opportunities to improve processes, controls, and employee experience
• Contribute to documentation, standard operating procedures, and knowledge base content

Qualifications

Work Experience & Education

• 4–6 years of experience in benefits administration or HR operations
• Working knowledge of benefits programs and core compliance requirements
• Experience supporting open enrollment and year-round benefits lifecycle activities
• Strong attention to detail and ability to manage sensitive data
• Proficiency with HRIS and benefits administration systems

Preferred Experience

• Experience with multi-state or global benefits administration
• Familiarity with ACA reporting, COBRA administration, and leave programs
• Benefits-related certifications (CEBS, PHR, SHRM-CP) a plus

Additional Knowledge And Skills

• Working effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Benefits

• 401K matching
• Bonding leave for new parents (12 weeks, 100% paid)
• Tuition assistance
• Training
• GM employee auto discount
• Community service pay
• Nine company holidays

Pay

• Competitive pay and bonus eligibility

Schedule

• Flexible hybrid work environment, 2-days a week in office