Benefits Specialist

Responsibilities

• Serve as a point of contact for inquiries regarding benefits, such as health insurance, retirement plans, leave policies, wellness programs, and other company-provided benefits.
• Escalates issues as needed.
• Manage support requests through the department’s support ticketing system.
• Aid in developing and distributing clear, informative materials about benefits options, enrollment procedures, and policy changes.
• Affirm accurate and timely processing of enrollments, terminations, and modifications.
• Utilize HR Information Systems (HRIS) to assist with benefits administration, ensuring accurate data entry and maintenance.
• Generate reports to aid in decision-making processes.
• Maintain up-to-date documentation of benefits policies and procedures.
• Ensure consistency and clarity in all benefits-related documents and communications.
• Support for special projects, such as open enrollment and health fairs, as needed.

Qualifications

• 2+ years of experience in HR or benefits administration.
• Holds a bachelor’s degree OR has equivalent work experience in the Human Resources field.
• Advanced degrees or certifications in an HR-related field is a plus.
• Experience working in a manufacturing environment is a plus.
• Knowledge of benefits programs, laws, and regulations.
• Strong analytical skills and proficiency in benefits administration systems.
• Excellent communication, customer service and interpersonal skills.
• Strong multi-tasking abilities and time management skills.
• Detail-oriented with a commitment to accuracy.
• Bi-lingual (English/Spanish) is preferred.