Benefits Specialist

About the role

The Benefits Specialist plays a critical role in delivering a reliable, compliant, and employee-centered benefits experience across a rapidly growing, multi-state healthcare organization. This role serves as a hands-on subject matter expert responsible for day-to-day benefits administration, vendor coordination, and employee support, while using data, trends, and employee feedback to improve benefits utilization, reduce friction, and strengthen the overall employee experience.

Essential Duties & Responsibilities

• Benefits administration, including enrollments, life events, changes, corrections, and audits within Workday
• Benefits insights and utilization tracking, monitoring enrollment patterns, recurring issues, and employee questions to identify opportunities to improve plan understanding, engagement, and effective use of benefits
• Eligibility and data integrity, ensuring benefits elections and payroll deductions are accurate and timely
• Vendor and broker partnership, serving as the primary point of contact to resolve issues and escalations
• Open Enrollment execution, including readiness planning, communications, testing, and employee support
• Payroll coordination, partnering to reconcile deductions, identify variances, and resolve discrepancies
• Employee education and support, translating benefits information into clear, accessible guidance
• Documentation and audit readiness, maintaining accurate records and supporting compliance requirements

Qualifications

• 2-3 years of experience in benefits administration, ideally in a multi-state environment
• Working knowledge of: Medical, dental, vision plans, HSA/FSA, Disability and ancillary benefits
• Experience working with third-party benefits administrators or brokers
• Strong analytical skills and attention to detail in data entry, auditing, and reconciliation
• Customer-service orientation with the ability to explain complex information clearly
• Experience with Workday Benefits strongly preferred