BENEFITS SPECIALIST

Description Of Duties / Essential Functions

The Benefit Specialist position provides daily operations management of Benefits for 59,000+ City of Houston employees, retirees, and their families. The Benefit Specialist is responsible for responding to questions regarding Benefits coverage, processing Benefits plan changes due to Qualified Life Events, review and verification of new dependents’ supporting documentation, and processing other Benefits forms and paperwork.

The Benefit Specialist is responsible for answering calls to the Benefits Call Center line and returning voicemails as needed as well as assisting any walk-ins to the Benefits Division. The Benefit Specialist also assists with oversight of processes through review of reports ranging from bi-weekly to annually to ensure accuracy and quality of benefits processes.

Key Responsibilities And Accountabilities

• Process Qualified Life Events and review and verify required supporting documentation for adding or dropping dependents from benefits plans.
• Demonstrates extensive knowledge of benefits, including the administration of health plans offered to employees (medical, dental, vision, life, and other benefits).
• Provides accurate written communication to employees, department liaisons, and City health care vendors.
• Ensures callers, walk-ins, department liaisons and vendor representatives are informed about available benefits when prompted.
• Participates as a facilitator for Open Enrollment meetings.
• Researches, analyzes, and resolves customer issues.
• Reviews weekly, monthly or quarterly Benefits Reports and makes updates in SAP or other Benefits systems as needed based upon findings.
• Utilizes programs such as SAP, OnBase, KRONOS, SharePoint, Benefit Focus etc.
• Serves as a back-up to other benefits representatives.
• Proactively support additional functions within the Human Resources Department as needed.
• Performs other duties as assigned.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

Minimum Requirements

• Education: Requires a Bachelor's Degree in Human Resources, Business Administration, Social Science, Liberal Arts or a related field.
• Experience: One year of related professional experience in human resources is required. Pertinent experience at the professional level may be substituted for the education requirement on a year-for-year basis.
• Licenses: None

PREFERENCES

• Bilingual in Spanish
• Preference will be given to candidates with one (1) or more years of benefits experience
• Proficient in Microsoft Word and Excel
• Excellent communication skills for correspondence
• Good mathematical ability
• Able to coordinate multiple tasks

GENERAL INFORMATION

• Select / Skills Tests: Required
• Department may administer skills assessment test.

Safety Impact

POSITION: YES

SALARY INFORMATION

• Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification
• PAY GRADE: 17

APPLICATION PROCEDURES

• Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown.
• Applications must be submitted online at: www.houstontx.gov
• To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832)393-7238
• All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.
• If you need special services or accommodations, call (832)393-7238
• If you need login assistance or technical support call 855-524-5627
• EEO: The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.