Benefits Specialist

Responsibilities

• Provides benefits support to associates by answering questions via the telephone, email and ticketing system.
• Possesses strong knowledge of the company's benefits policies and procedures.
• Provides benefits assistance to associates.
• Understands benefits plans and coverage provisions.
• Applies them to individual associate situations.
• Responds to benefits-related inquiries in a timely manner by means of telephone, email or ticketing system.
• Explains benefits eligibility and educates associates on how to make benefits changes on-line.
• Utilizes organization's HRIS system and external vendor portals to view associate information including elections.
• Examines associate records to answer inquiries and provides information to authorized persons.
• Supports field and corporate office staff regarding benefits questions.
• Partner with third-party vendor to process QMCSO’s.
• Processes invoices accurately and timely.
• Affords assistance in annual benefits open enrollment communications to all associates.
• Affords assistance in HR-related audits of benefits data and other statistical reports.
• Might assist in coordinating COBRA notifications through third party administrator.
• Might assist in monitoring requests for leaves of absence to ensure state and federal compliance.
• Might process life insurance and disability claims forms, ensuring payments are properly issued by the company.
• Escalates issues and/or problems to the appropriate manager, as necessary.

Qualifications

• High school diploma or General Education Degree (GED) required.
• Associates or Bachelor's degree in Human Resources, Business Administration or related field preferred.
• Minimum of one to two years of experience providing exceptional customer service over the telephone and through email; experience in benefits preferred.

About the Role

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Make Lives Better Including Your Own. Join us if you want to work in an environment where you can become your best possible self.

Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Brookdale is an equal opportunity employer and a drug-free workplace.