Benefits Specialist

About the role

A Benefit Specialist contributes to AHF's mission by providing interactive face-to-face interviews with clients to determine eligibility for public and/or private financial and/or health insurance programs. A Benefit Specialist enhances the reputation of AHF by helping navigate patients through public assistance programs and private insurance in a helpful manner. The role involves assisting clients in completing benefit applications and making appropriate referrals for county, state, and/or federal programs. You will act as a passionate advocate for AHF's top initiatives while ensuring the organization's Core Values and Mission remain a priority.

AHF operates in a dynamic environment, requiring adaptability to provide the best experience for clients and a collaborative workplace for employees. The Benefits Specialist will work as part of a close-knit team to deliver customer service to patients and within the organization, treating each patient with respect and dignity in a friendly and professional atmosphere.

Responsibilities

• Conduct interactive face-to-face interviews with clients to determine eligibility for public and/or private financial and health insurance programs.
• Assist clients in navigating public assistance programs and private insurance options.
• Help clients complete benefit applications accurately and efficiently.
• Make appropriate referrals for county, state, and/or federal programs as needed.
• Serve as a passionate advocate for AHF's initiatives while upholding the organization's Core Values and Mission.
• Collaborate with a close-knit team to ensure high-quality customer service for patients and within the organization.
• Maintain a respectful, dignified, and professional atmosphere to enhance patient satisfaction.