Benefits Specialist

Position Summary

Ensures platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordinating ADP resources as necessary and ensuring that all necessary ADP‑specific tasks are accomplished on time and as required. The Specialist is responsible for all hands‑on configuration and related activities for both benefits administration and annual enrollment: primary point of contact for Comprehensive Benefits clients, setup and management of benefit plans and annual enrollment, WFN Benefits technology support, special benefits projects for clients, proactive client contact, and consultative benefits support and best practices.

Responsibilities

• Serve as primary relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
• Support and oversee data gathering, requirements analysis, and ADP project management activities related to maintenance of WFN/HRB and related interfaces during the client’s annual enrollment period.
• Coordinate and manage Benefits Administration and Annual Enrollment tasks, working with back‑office and offshore teams.
• Configure and maintain WFN and other ADP products as they relate to Benefits.
• Secure, update, and confirm appropriate information/materials from enrollment‑related internal and external sources (e.g., brokers, carrier account managers, client leadership) to support WFN/HRB configuration and integrations.
• Manage activities in the project management tool for enrollment preparation, including system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and deliverables.
• Provide WFN Benefits expertise and monitor data flow and integration, including carrier connections and payroll, handling manual carrier updates.
• Resolve errors and issues promptly, escalating failures and programmatic issues to appropriate teams, development groups, carriers, or third parties.
• Research and resolve issues identified through routine audits and complex employee benefit problems.
• Coordinate with benefit providers to support client benefits administration, eligibility, vendor invoicing, and claims issues.
• Work with back office on audits, reconciliation, vendor invoices, QA, and transaction processing.
• Provide service support for health‑welfare benefit programs via phone, CRM, email, or in‑person, covering SOPs, best practices, and resolution of participant, provider, or product issues.
• Communicate with comprehensive benefits, internal partners, or third‑party resources to expedite responses to critical situations.
• Utilize extensive benefits/product/process experience to identify issues, troubleshoot, and assist with resolutions related to coverage, compliance, carrier connections, payroll, and WFN functionality.
• Continuously upgrade knowledge of health‑welfare benefit programs, compliance, SOPs, and ADP products; assist in regulatory change assessment, process improvement, product rollouts, and service training.
• Act as liaison between service center, relationship manager, and client to explain benefits processes.
• Proactively identify problems and implement systematic processes to reduce or eliminate errors.
• Provide consultative benefits support and best practices to assigned client book of business.
• Manage workflow (manual and electronic) to ensure accurate processing of benefits transactions by ADP and non‑ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.

Qualifications

• Minimum 2 years of experience in client support or benefit administration functions.
• Bachelor’s degree in a business‑related field or equivalent education and experience.
• Preferred certifications: SHRM, FPC, GBA, CEBS, and/or CHRS (ACA).
• Payroll, accounting, or HRIS project coordination experience is a plus.
• Basic knowledge of ADP’s WFN (or other enterprise HR) products and proven ability to navigate the ADP organization to resolve client requests.
• Effective verbal and written communication, interpersonal, and conflict‑management skills; ability to work effectively in reactive situations.
• Strong working knowledge of Microsoft Office, especially Excel.
• Excellent telephone etiquette, time‑management, and client conflict‑resolution abilities.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short‑ and Long‑Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off
• Additional benefits and perks

Pay

Compensation for this role is USD $18.56 – USD $34.66 per hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. Base salary may vary based on location, skills, and relevant experience; some positions may include additional compensation such as bonus, equity, or commissions.

About ADP

ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration. The company is a leader in business outsourcing services, analytics, and compliance expertise, and emphasizes a culture of core values, innovation, and belonging.