Benefits & People Operations Administrator

Responsibilities

• Support for global benefits programs by coordinating with vendors, brokers, HR, and employees on enrollment, eligibility, communications, audits, system updates, and issue resolution
• Assist in all aspects of employee data updates that occur in our Dayforce HRIS system, including entry, validation, and processing
• Maintain the system’s message center workflow to process incoming HR data changes to employee level data, including but not limited to new hires, separations, personal data changes, tax exemption changes, job changes, employee level bank updates, and pay rate modifications
• Process all third-party payroll and benefits vendor invoices, including monthly benefits insurance bills in SAP Accounting software
• Coordinate Purchase Orders (POs) in SAP for many departments in HR
• Administer company matching gifts program, tuition reimbursement, and submit to payroll and accounting to process accordingly in a timely manner
• Serve as the primary point of contact for the payroll & benefits department employees and retirees, delivering exceptional customer service by addressing inquiries and escalating complex issues to the appropriate team members as needed
• Administer anniversary service awards and 25-Year dinner celebration and pins
• Ensure Employee Related Discount Programs is updated regularly on company platforms
• Dayforce Data Entry for all contractors to ensure they are accurate and complete
• Coordinate all aspects of relocation administration, including processing related invoices and ensuring timely and accurate documentation in compliance with company policies
• Track and manage relocation repayment obligations for terminated employees, ensuring accurate documentation and follow-up in accordance with company policies
• Coordinate and track SoFi student loan repayment contributions, ensuring timely processing and accurate record-keeping
• Provide accurate unemployment claim information in Equifax, partnering with HR Business Partners to gather required documentation, validate claim details, and ensure timely completion of responses
• Assist with coordination of additional Canadian supplementary benefits plans, such as mental health providers
• Aid in leave management programs including US, UK and Canadian workers’ compensation, short-term disability, British Columbia MSP, and maternity, paternity, and parental leave
• Coordinate with benefits broker for medical and dental taxable benefits for year-end processing
• Coordinate with benefits broker to obtain new insurance rates and manually key amounts into payroll software
• Administer the US Medicare Supplement program on a quarterly basis, verifying participant information for accuracy, ensuring required updates are completed timely, and providing the necessary information to Accounts Payable for payment processing
• Support with responding to inquiries for multiple shared email inboxes for payroll and benefits department
• Coordinate with the team and ensure corporate intranet is regularly updated with the most recent content for the payroll and benefits department

Qualifications

• Bachelor's degree (BA/BS) preferred, or equivalent experience
• Fluent in French preferred
• Minimum of 1 year of experience working with payroll systems such as Dayforce, Workday, or similar platforms, along with general knowledge of Applicant Tracking Systems (ATS), Performance Management, and Time & Attendance systems
• Minimum of 1 year experience working in benefits administration or demonstrated knowledge of employee benefits programs preferred
• Strong understanding of Microsoft Excel, Word
• SAP Experience preferred but not required
• Knowledge of Dayforce preferred but not required
• Ability to communicate openly and honestly with colleagues and customers
• Takes personal responsibility for the quality and content of the work, and complies with confidentiality requirements where applicable
• Ability to work in a rapidly evolving environment and quickly grasp new concepts by demonstrating and applying knowledge of these tasks in a timely and accurate manner
• Establishes and maintains effective relationships by collaborating with customers by fully understanding and meeting their expectations
• Finds common ground and solves problems for the benefit of all
• Strong customer service skills with the ability to respond to employee and manager questions in a timely, accurate, confidential, and professional manner
• High attention to detail, strong follow-up skills, and ability to organize information accurately for payroll review and processing
• Ability to manage recurring deadlines, prioritize tasks, and support team activities in a fast-paced environment