Benefits Operations Specialist - AMER

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.

We are fully remote and encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, be part of our world.

Requirements

• Experience in HR Operations Employee Benefits, ideally in the context of delivering US PEO services
• Obsessed to provide an excellent customer service experience
• Strong organizational and time management skills
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
• Able to work in a fast-paced environment and multi-task effectively across various tech tools
• Writes and speaks fluent English

Qualifications

• You are a manager of one

Skills

• Managerial skills
• Fluent English

Benefits

• Employee Benefits
• Flexible Working Hours
• Parental Leave
• Limited Health Support Services
• Stock Options
• Learning Budget
• Home Office Budget & IT Equipment
• Local In-Person Social Events or Co-Working Spaces

How We Work

We love working async and this means you get to do your own schedule. We empower ownership and proactivity and when in doubt default to action instead of waiting.

Key Responsibilities

• Provide delightful support to Employees and Clients re: Benefits in multiple areas
• Benefits plans key attributes, including pricing, coverage and claims
• Benefits plans enrolment and unenrollment
• Benefits invoicing / billing
• Benefits Remote platform
• Benefits vendors’ platforms
• Process and solve tickets and escalations in Zendesk/e-mail
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote's values and Benefits team's goals