Benefits Operations Specialist - AMER

About the role

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and a future‑focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best‑in‑class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world.

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist. This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries. On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. You will report to our Benefits Operations Manager.

Responsibilities

• Provide delightful support to Employees and Clients re: Benefits in multiple areas
• Benefits plans key attributes, including pricing, coverage and claims
• Benefits plans enrolment and unenrollment
• Benefits invoicing / billing
• Benefits Remote platform
• Benefits vendors’ platforms
• Process and solve tickets and escalations in Zendesk/e‑mail
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote's values and Benefits team's goals

Requirements

• Experience in HR Operations Employee Benefits ideally in the context of delivering US PEO services
• Obsessed to provide an excellent customer service experience
• Strong organizational and time management skills
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
• Ability to work in a fast-paced environment and multi-task effectively across various tech tools
• You are a manager of one
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus
• Embraces AI and automation to work more efficiently

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits.

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave