Benefits Manager

About the role

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets. The Benefits Manager is responsible for the strategic planning, design, compliance, implementation, and administration of comprehensive employee benefits, retirement, and wellness programs across North America. This role serves approximately 2,000 employees across Canada, the US, and Mexico, while building strong cross-functional partnerships with HR, Finance, Payroll, Legal, and business leaders.

Responsibilities

• Manage day-to-day operations of all employee benefits, retirement, disability, and insurance programs, including mobility and relocation initiatives.
• Identify opportunities to automate manual processes and implement operational efficiencies.
• Recommend and develop benefits programs aligned with employee needs, industry trends, market conditions, and cost considerations.
• Analyze employee data and workforce requirements to inform program recommendations to senior leadership.
• Develop and maintain strategic partnerships with brokers, insurance carriers, and third-party administrators to ensure quality service delivery and optimal program design.
• Reconcile billing statements and manage account accuracy.
• Maintain current knowledge of federal, state, provincial, and local regulatory requirements across all three countries.
• Ensure organizational adherence to all benefits-related regulations and audit HR/benefits data for accuracy and compliance.
• Partner with Marketing and benefits vendors to create clear, engaging communication materials.
• Conduct annual open enrollment sessions at multiple locations and deliver regular education sessions for both on-site and remote employees.
• Maintain accurate and current benefits records.
• Process approved changes to benefits and deductions, identify and troubleshoot data discrepancies, and ensure information integrity across systems.
• Manage and mentor the Benefits Support Specialist.
• Lead special projects as assigned.

Requirements

• Bachelor's degree in Human Resources, Benefits Administration, or related field (or equivalent professional experience)
• 10+ years of hands-on experience administering benefits, retirement, and/or welfare programs
• Demonstrated expertise in health and welfare, retirement plans, leave management, and wellness programs across diverse, multi-country workforces
• Thorough knowledge of regulatory requirements in Canada, the US, and Mexico
• Advanced proficiency with Excel and analytical tools; strong working knowledge of PowerPoint, Word, and Outlook
• Knowledge of best practices in payroll and benefits administration
• Experience managing benefits programs in a multi-country environment
• CEBS (Certified Employee Benefits Specialist) or similar certification
• Familiarity with benefits administration platforms and HRIS systems
• Strong analytical and problem-solving skills
• Excellent