Benefits Manager
About Us
We believe Running Changes Everything. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. We pride ourselves on having an inclusive environment and delivering unmatched service and support when outfitting every customer.
About the Role
The Benefits Manager plays a crucial role in employee benefits programs and efficient administration of our benefit offerings. This role focuses on a multi-state workforce, ensuring Fleet Feet continues to offer a rich and competitive benefits plan to support employee well-being and success. The Benefits Manager will build processes and efficiencies to ensure compliant benefits administration. This is a hybrid position, with an expectation of working in the office three days per week.
Responsibilities
- Benefits Administration:
- Manage day-to-day benefits administration for health insurance, dental, vision, retirement plans, and other ancillary benefits.
- Ensure accurate and timely processing of benefits enrollments, changes, and terminations, being mindful of multi-state compliance and risks.
- Proactively leverage third-party vendors to resolve issues and streamline benefits processes.
- Lead invoice reconciliation for various carriers and maintain accurate billing records.
- Track and manage current benefit participants, as well as COBRA participants and new hires.
- Lead annual Open Enrollment communication and process.
- Own and partner strategically with Leadership and external members on Benefits initiatives, projects, and issues, resolving to completion.
- Customer Focus:
- Respond to employee, vendor, and leadership benefits-related questions and inquiries in a timely and positive way.
- Maintain and update educational resources for employees (FAQs, Benefits site information, and other documents) using best practices for communications.
- Balance the needs of the business, compliance with benefits, and employee needs.
- Communication and Collaboration:
- Proactively partner and collaborate with internal departments (HR, Finance, Retail Ops, Payroll) and leverage HR Business Partners by providing information proactively.
- Effectively communicate and collaborate with your direct manager, sharing important information and asking questions when clarity is needed.
- Compliance:
- Lead and file benefits reporting and auditing including annual reports, various filings, and other mandated reporting (OSHA, 5500, ACA, etc.).
- Administer, track, and proactively manage/own Leaves in accordance with the Fleet Feet Handbook, Federal and State laws.
- Leverage tools and resources to stay up to date on industry trends and best practices.
Requirements
- Experience: 5+ years of Benefit Administration, preferably in a start-up or retail setting.
- Skills:
- Proficiency and experience in Benefits Administration.
- Strong planning and time management skills.
- Clear, accurate, and timely communication to get buy-in from stakeholders.
- Awareness of Federal and State regulations.
- Curious by nature, always seeking to understand more and doing investigative work.
- Willingness to dive in and get to the bottom of things.
- Knowledge of and experience with HR systems (HRIS & Benefit systems).
- Detail-oriented, with a high level of accuracy and attention to detail.
Benefits
- Robust benefits package including medical, dental, vision, FSA, HSA, EAP, and more.
- 401(k) with 4% employer match and immediate vesting (available to part- and full-time employees age 21+ at company-owned stores).
- Training and advancement opportunities across the Fleet Feet brand.
- Professional development programs, including mentorship, employee resource groups, and monthly learning sessions.
- Community involvement and service initiatives supporting local engagement.
- Discounts on training programs and products.
- Supportive, passionate teammates who live the mission every day.
For full-time employees (30+ hours/week), check out our Fleet Feet benefits summary for details on healthcare, wellness, and more.