Benefits Data Specialist

About the role

As a Benefits Data Specialist on the Fulfillment Resolution Team, you will correct plan-level and member enrollment audits/issues to ensure data accuracy in cloud-based benefits administration tools. This is a full-time contract position that is remote (must be able to work in CST or EST time zones).

Responsibilities

• Complete corrections in response to mismatches identified.
• Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist (Tier 1 Staff).
• Work with carriers on retroactive, exception, or standard requests related to member-level eligibility.
• Make corrections to the BenAdmin system to ensure that members are reflected as enrolled with the carrier.
• Maintain documentation per workflows, procedures, and protocols.
• Provide feedback and guidance to business stakeholders based on audit/issue discoveries.
• Serve as the single point of contact for the resolution lifecycle.
• Ensure the protection and security of a consumer’s personal, confidential, and identifiable information in a professional and responsible manner, according to HIPAA standards.
• Meet or exceed department goals as defined; complete other duties and projects as assigned.

Requirements

• Driven, self-motivated, and upbeat attitude.
• Strong team player and ability to collaborate across groups.
• Ability to remain calm and clear-minded in a role that directly impacts both revenue and client satisfaction.
• Flexible approach, able to operate effectively with uncertainty and change.
• Knowledge of D365 and Excel.
• Excellent communication and interpersonal skills.
• Ability to manage multiple assignments at one time.
• Ability to thrive in a fast-paced environment.
• Must be able to handle high workload volume and meet demanding deadlines.
• A high level of accuracy and attention to detail is required.
• Current life and health insurance license preferred.
• Minimum 2 years' cumulative experience.

Pay

$21/hour to $23/hour

Schedule

Monday - Friday