Benefits Coordinator

SRC is looking to add a Benefits Coordinator to our team in Atlanta, GA.

About the role

The Benefits Coordinator provides versatile administrative and coordination support across multiple Benefits and HR Operations functions. This role serves as an entry point to a career in Benefits and/or HR Operations (HR Ops), with exposure to various functional areas such as onboarding, benefits, compensation, reporting, and HRIS. Responsibilities will vary based on team needs and may change over time, offering broad experience and development opportunities across all Benefits and HR Ops functions. The Benefits/HR Coordinator is not expected to be an expert in every area but will contribute to a range of projects and daily processes depending on departmental and business priorities.

Responsibilities

• Provide day-to-day administrative support to maintain accurate employee benefits records, including enrollment data processing and maintenance, document preparation, HRIS data entry, and employee file maintenance.
• Review and validate employee reimbursement requests.
• Provide general administrative support to other members of the Benefits, Compensation, and HR Resources team as needed.
• Ensure accuracy and compliance in all transactional processes and record keeping.
• Respond accurately to routine inquiries from employees and the HR Team regarding benefits (e.g., life, dental, health, basic leave of absence), policies/procedures, and other HR Ops-related questions via Service Now, escalating more complex matters as appropriate.
• Process HR/Benefits transactions, including new hires, transfers, promotions, terminations, benefit enrollments, beneficiary updates/changes, address changes, qualified life events, and other general Benefits and HR processing in the HRIS system as needed.
• Upload employee information into various vendor databases and update as necessary.
• Verify and process monthly general HR invoices as needed.
• Review, audit, and process employee tuition reimbursement requests.
• Provide support to the Leave Analyst, including tracking and documenting employee leaves, such as FMLA and Worker Compensation claims, in coordination with HR team members.
• Assist with internal audits and compliance checks to ensure compliance with governmental and company policies and regulations as needed.
• Create and distribute HR/Benefits-related reporting and ad hoc reports as needed.
• Process and complete specific legally mandated forms, including National Medical Support Notices and CMS-L564.
• Lead special projects as needed, such as flu shot clinics, new hire gift programs, and others.
• Provide administrative support to HR leadership and team members on various team-wide initiatives.

Requirements

• Minimum of a bachelor’s degree and one or two years of work-related experience or an equivalent combination of education and work experience in a benefits or HR ops role.
• Excellent attention to detail and accuracy in handling sensitive employee and candidate data.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational skills, including attention to detail and meticulous record-keeping.
• Basic proficiency to work on assignments of intermediate difficulty, with a thorough knowledge of superior’s area of responsibility and a general knowledge of company policies and procedures.
• Ability to consistently meet daily, weekly, and monthly deadlines while supporting HR projects.
• Ability to prioritize, work under pressure, multitask, and resolve employee issues, as well as work with internal and external customers to find appropriate solutions.
• Strong communication skills, both written and verbal, to effectively explain and respond to employee inquiries and requests during onboarding, as well as liaise with HR, Accounting, and Payroll departments as needed.
• Intermediate proficiency in Microsoft Office applications.
• Familiarity with HRIS systems and benefits administration software for accurate record keeping and reporting, as well as processing, uploading, and monitoring onboarding and benefits data.

Benefits

• Medical, dental, and vision plans.
• 401(k) with a company match.
• Life insurance.
• Vacation and sick paid time off accruals, with amounts increasing based on role and years of service.
• 11 paid holidays.
• Tuition reimbursement.