Benefits Coordinator

About the role

This role is responsible for providing front-line support for payroll partnership and employee benefits administration. It serves as a primary point of contact for employee inquiries, maintains data integrity within the payroll and benefits administration system, and supports vendor and system integrations.

This is a Contract position based out of Berkeley Heights, NJ. This is a hybrid position in Berkeley Heights, NJ.

Responsibilities

• Monitor daily and weekly inbound and outbound file integrations between payroll, benefits systems, and third-party vendors.
• Partner with Payroll, HRIS, and vendors to address file errors and ensure accurate data exchange.
• Monitor and respond to employee inquiries received through a shared email inbox, ticketing system, and voicemail.
• Provide timely and accurate guidance on payroll and benefit programs, including medical, dental, vision, retirement, life insurance, and disability.
• Research and resolve employee issues while documenting actions and outcomes within the ticketing system.
• Conduct routine audits and validations to ensure payroll and benefit records are accurate and complete.
• Investigate and resolve eligibility, enrollment, and data discrepancies resulting from system integrations.
• Support leave intake, documentation tracking, employee communications, and coordination with leave vendors.

Skills

• 1+ year of corporate work experience within a related field (Payroll, Human Resources, Benefits Administration, or Customer Service is preferred)
• Strong customer service, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Ability to manage confidential information and maintain a high level of accuracy and attention to detail.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $26.00 - $33.60/hr.