Benefits and Entitlements Specialist

Responsibilities

• Ensure 100% of eligible individuals have accurate and complete applications submitted for Social Security, Medicaid, SNAP, and VA benefits within 30 days of program admission or eligibility determination.
• Achieve a 95% on-time completion rate for renewals and recertifications by tracking and responding to HRA agency requests to avoid any lapse in entitlements.
• Successfully request and represent cases in Fair Hearings for denied or lapsed benefits, aiming to reinstate 90% of benefits through effective appeals and timely submissions.
• Ensure 100% of application submissions are supported with required documentation (e.g., PHI, work history, appointment verification) by maintaining ongoing communication and coordination with residential program staff.
• Report all address or county changes to HRA agencies within 5 business days of notification to prevent benefit interruptions and ensure records remain up to date.
• Request replacement benefit cards (Medicaid, SNAP, etc.) within 3 business days of report to ensure individuals supported have uninterrupted access to entitlements.
• Achieve 100% documentation of all benefit applications, updates, correspondence, and renewals in the Electronic Health Record (EHR) within 48 hours of any action to support compliance and audit readiness.

Qualifications

• High School or GED
• 3 years+ experience working with HRA agencies
• Highly organized and detail oriented with great record keeping skills
• Computer literate with Word, Excel and Adobe and working knowledge of Evolv/EHR system