Benefits Analyst

About the Role

The Benefits Analyst interprets Summaries of Benefits and Coverage (SBCs) and client-specific benefit information to accurately complete the department’s Project Requirements Document (PRD) and benefit book templates.

Responsibilities

• Work with the Project Manager to understand changes needed or collateral to be created for the client.
• Obtain all necessary background information and materials, and ask relevant questions to enable project completion.
• Interpret SBCs, SPDs, benefits summaries, and marketing spreadsheets, ensuring accurate transfer or annotation in the PRD and other benefit templates.
• Review all work for consistency, accuracy, and completeness, adhering to Higginbotham’s standard for benefits information.
• Promptly inform the Project Manager and Content Writer when information is ready for the next step or requires clarification.
• Comply with the organization and usage of the content library.
• Balance a workload of several competing assignments with quick turnaround times.
• Proactively identify opportunities and work with the team to improve processes.

Requirements

• Minimum of three years of experience in health insurance.
• General lines insurance license preferred.
• Bachelor’s degree preferred.

Skills

• Ability to work in a fast-paced environment and produce error-free work.
• Highly motivated self-starter who works independently to accomplish goals.
• Strong organization and time management skills, with attention to detail.
• Stay up-to-date with changes in benefits regulations, industry trends, and best practices.
• Proficiency with Microsoft Office, Asana, and Monday.com.
• Exceptional verbal and written communication skills.
• Commitment to continuous learning and team collaboration.
• Applied Epic experience preferred; knowledge of similar Agency Management Systems (AMS) acceptable.

Core Competencies

• Leadership: Display leadership skills and ability to motivate fellow employees.
• Analytical Problem-Solving: Recognize challenges, explore options, and implement effective solutions in a timely manner.
• Attention to Detail: Strong focus on completing tasks and projects accurately and thoroughly.
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms.
• Timely Task Completion: Ability to finish tasks efficiently, managing resources and priorities.
• Team Collaboration: Willingness to work with others, promoting teamwork and supporting shared goals.
• Client Focus: Dedication to understanding and addressing client and stakeholder needs.
• Dependability: Importance of being present and punctual.
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes.
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability: Willingness to adjust to changing situations and priorities in a dynamic work environment.

Physical Requirements

• Ability to sit or stand for long periods of time.
• Repeated use of sight to read documents and computer screens.
• Repeated use of hearing and speech to communicate on telephone and in person.
• Repetitive hand movements, such as keyboarding, writing, and 10-key.
• Ability to lift 25 pounds.
• Walking, bending, sitting, reaching, and stretching in all directions.