Benefits Analyst

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and are passionate about helping our colleagues and clients succeed.

About the role

In this role, you will adjudicate benefits for various client debt cancellation programs which include coverages such as involuntary unemployment, disability, loss of life, etc. Each client’s programs are adjudicated based on terms and conditions and standard operating procedures. There are production and quality expectations based on client contractual requirements.

To assist in facilitating the benefit process, the Benefit Analyst will also handle incoming and outgoing phone calls to/from customers and third parties. This will require listening to customers, addressing all questions or complaints, and providing accurate responses.

Responsibilities

• Process benefit-related transactions in a timely and accurate manner
• Review and analyze what documentation is needed to process a benefit
• Review daily follow-up status reports and prioritize and manage daily inventory to meet contractual service levels
• Manage inbound calls in a timely manner
• Identify and respond efficiently and accurately to customers, providing solutions and/or alternatives
• Engage in active listening with the customer, confirming or clarifying information and diffuse situations as needed
• Maneuver through various systems while engaging with the customer
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service

Requirements

• At least 1 year of industry-specific experience in debt cancellation/benefits area or a like industry
• Customer service experience and strong communication and listening skills
• Ability to multi-task and manage time effectively
• Strong analytical and problem-solving skills and maintain quality focus
• Committed to providing superior customer service
• Ability to work independently and work well with others in a team environment
• Proficient in Microsoft Office Suites

Qualifications

Bachelor’s degree or equivalent years of industry experience.

Skills

• Writes clearly, concisely, and effectively

Schedule

Hybrid (3 days in office) schedule, located in the Alpharetta, GA office.

Pay

The salary range for this position (intended for U.S. applicants) is $45,000 to $50,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Benefits

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to:

• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Consideration for long-term incentive awards at Aon’s discretion
• Medical, dental, and vision insurance
• Various types of leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws
• Short-term disability and optional long-term disability
• Health savings account, health care, and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee assistance program that includes free counseling sessions
• Two “Global Wellbeing Days” each year

Eligibility for benefits is governed by the applicable plan documents and policies.