Benefits Administrator (Remote)

What You’ll Do

• Serve as the first point of contact for employee and consultant benefits questions; research and resolve issues with empathy and discretion.
• Administer retirement plan activity by processing 401(k) deferral/loan changes and uploading weekly contributions.
• Upload weekly HSA and FSA contributions and troubleshoot discrepancies as needed.
• Monitor vendor error files and reporting; coordinate corrections and follow-through.
• Track new-hire enrollments and partner with payroll on required setup or deduction adjustments.
• Distribute required plan documents at enrollment and annually, ensuring timely and compliant communications.
• Send weekly enrollment, termination, and benefits-related communications to employees and consultants.
• Process and monitor weekly COBRA changes.
• Support Open Enrollment planning, execution, and post-enrollment follow-up.

Additional Responsibilities

• Create benefits communications, employee materials, and support required benefit filings.
• Maintain and update benefits content on the HR intranet.
• Aid in ACA tracking and reporting.
• Provide benefits reporting to Finance/Accounting as requested.
• Process state child support withholding requests and related documentation.
• Contribute to benefit-related projects and continuous improvement initiatives.

Qualifications

• Working knowledge of benefits regulations (ACA, ERISA, IRS and DOL guidance, COBRA, HIPAA, etc.).
• Experience using an HRIS and partnering across payroll/finance to support accurate deductions and contributions (ADP Workforce Now is a plus).
• Proficiency with Microsoft Office.
• Strong customer-service mindset with the ability to resolve issues effectively.
• Highly organized and detail-oriented; able to manage a high volume of requests and track issues to completion.
• Able to handle sensitive information with a high level of confidentiality.
• Excellent verbal and written communication skills.

Education & Experience

• Minimum: High school diploma (or equivalent) and 3–4 years of benefits administration experience.
• PREFERRED: Bachelor’s degree in HR or a business-related field and 1–2 years of benefits administration experience.
• NICE TO HAVE: Experience supporting a multi-location organization and/or multiple employee benefit classes.

Pay

$22 - $24/hour

Benefits

• Medical (choice of 3 plans, some with an Employer HSA contribution)
• Dental
• Vision
• Pre-tax accounts
• Other voluntary benefits
• Basic life and disability insurance
• 401(k) with match
• PTO consisting of 10 holidays, 5 sick days (or more if required by law in the state/locality where you work), 15+ days of vacation (based on tenure), bereavement leave, and 6-8 weeks paid maternity/disability leave and 2-4 weeks paid parental leave (based on tenure).