Benefits Administrator for LOA

Hybrid role based in Mechanicsville, VA.

About the role

The Benefits Administrator – LOA supports the company's leave of absence programs by coordinating documentation, maintaining accurate records, and facilitating communication among associates, HR, center management, payroll, and third-party leave administrators. This role does not determine eligibility or approve/deny leave, but ensures documentation, system updates, and communications are completed accurately and on time throughout the leave lifecycle.

Responsibilities

• Coordinate administrative processing of employee leaves from initial notification through return to work.
• Maintain accurate leave records and documentation in WFM, UKG Pro, and Reliance Matrix.
• Serve as primary point of contact for leave-related communications between associates, HR, center management, payroll, and third-party administrators.
• Process leave documentation, update leave statuses and return-to-work dates, and reconcile reports to ensure data accuracy.
• Track leave-related pay information for payroll and generate leave data/metrics for management as needed.
• Coordinate benefit-related communications during leave (premiums, required notices) and assist with related billing, invoicing, and health/life/disability updates.
• Maintain confidentiality when handling sensitive employee and medical information; support internal audits with complete, accurate records.

Requirements

• Experience supporting Leave of Absence administration or employee benefits in an administrative capacity.
• Experience coordinating with third-party leave administrators or insurance vendors.
• Strong attention to detail with excellent organizational and recordkeeping skills.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Excellent written and verbal communication skills with a customer service mindset.
• Experience with HRIS platforms, preferably WFM, UKG Pro, and Reliance Matrix; proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits

• Medical, Dental, Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks: Bowling, Boomer’s, and Waterpark discounts, Retail discounts, Event discounts and more

About the company

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe.