Benefits Administration - Technology Specialist

Duties And Responsibilities

• Premier user for BenAdmin system.
• Responsible for client onboarding, group renewal process and updates to the BenAdmin System.
• Support other HUB Team’s with technical issues and provide ongoing training as needed.
• Aid supervisor with ongoing trainings, documents, and presentations for internal staff.
• Perform cross company system audits, updates and take preventative measures to prevent financial risk to the company and its clients.
• Assist Clients with triggering Payroll Integrations and integration process if needed.
• Stay abreast of Ben Admin technology, submit escalated service tickets and enhancement requests, as necessary.
• Assists in the set-up and monitoring of EDI files.
• Assists in the set up and monitoring XML Files and API Files when applicable.
• Maintain positive relationships both internally and externally.
• Maintain HUB Values including HIPPA Compliance.
• Ensure we are meeting HUB turn-around times.

Qualifications

• Work experience: 1-2 years working for a carrier or brokerage firm.
• Knowledge of Employee Navigator is preferred.
• Experience with benefits and enrollment systems preferred.
• Education: High School Diploma.
• Knowledge and Skills: Strong verbal and written communication skills; analytical and problem-solving abilities; proficient in Microsoft Office – intermediate to expert user level preferred; excellent organizational skills; ability to work well under pressure with attention to detail; team-oriented self-starter with ability to prioritize, monitor and control workflow deadlines and be flexible; detail oriented; sense of urgency; understanding of benefits & benefit terminology; proficient typing ability; high degree of independence and problem-solving skills.