Benefits Account Manager

Are you looking to accelerate your career without having to hide your authentic self—a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

About the role

The Benefits Account Manager oversees all aspects of their employee benefits, including both client-specific plans and PEO Master Benefit Plans. Responsibilities include handling enrollments, changes, and benefit terminations accurately with clients, vendors, agents, and within our payroll system. The ideal candidate is hardworking, dependable, and takes ownership of their work. The position provides ongoing day-to-day service and support for benefit program administration, promptly resolving issues and ensuring client and employee satisfaction.

Responsibilities

• Administration of both non-PEO and PEO client benefit plans.
• Demonstrates an understanding of employee benefit plan design, provisions, and the regulatory environment with the ability to effectively communicate these with clients and employees.
• Offers open enrollment support to PEO clients; assists with open enrollment meetings for PEO clients upon request, explains benefit options to their employees, and answers benefit questions.
• Communicates PEO enrollments to master plan insurance carrier and/or client’s agent.
• Adds, end-dates, or revises employee deductions as needed; calculates refunds or missed deductions and schedules refunds or recoveries with prior client and employee approvals; notifies payroll department of changes.
• Revises plans within the HRIS system and verifies deductions are correctly processed; enters or assists HRIS clients with attaching plan deductions to participant employees; trains clients on processes as needed.
• Maintains updated, accurate benefit plan deductions for new hires, terminations, qualifying status changes, plan renewals, etc.
• Communicates effectively and professionally with clients and their employees, agents, and insurance carriers as a brand ambassador for Propel HR.
• Serves as an internal escalation point of contact to help resolve client, partner, or employee issues within the Benefits department.
• Manages positive client relationships with the Propel HR benefits department through verbal and written communication, including on-site visits and frequent touchpoints.
• Handles special projects and assignments as requested.

Requirements

• Bachelor’s Degree in Human Resources or other business-related field required.
• Minimum of 2 years benefits administration experience required; large multi-plan employer or agency experience preferred; PEO experience a plus.
• Active Life & Health license or the ability to obtain a license within 180 days of employment.

Skills

• Extremely detail-oriented with auditing and/or reconciliation experience.
• General working knowledge of Excel including the use of common functions.
• Kronos (UKG), Worklio, Prism, or other HRIS experience a plus.
• Exceptional customer service skills a must.
• Excellent communication skills (both written and verbal) required; ability to work well with a team or independently.
• Thrives in fast-paced environment with the ability to complete tasks with a high degree of accuracy.
• Ability to function well in an environment that presents frequent interruptions and moving targets.
• Dependable and punctual; demonstrates consistent follow-through on commitments.
• Self-motivated and hardworking with a strong sense of accountability.

Pay

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

Benefits

• Health, wellbeing, retirement, and other financial benefits.
• Paid time off, overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement of job-related expenses per the company policy.
• Employee perks and discounts.