Benefits Account Manager

Primary Location: Michigan | Full-time | On-site | Minimal travel

About the role

Lake Michigan Insurance Agency (LMIA), owned by Lake Michigan Credit Union, is seeking a detail-oriented and client-focused Benefits Account Manager to support and service employee benefits clients. In this role, you will manage a portfolio of employee benefit accounts, coordinate renewals, support enrollment activities, ensure compliance with regulatory requirements, and serve as a trusted resource for clients and carrier partners. The ideal candidate is organized, responsive, and passionate about delivering exceptional customer service while helping clients navigate their benefits programs.

Responsibilities

• Client Service & Account Management
  • Serve as the primary contact for employee benefits clients, responding to day-to-day service inquiries and resolving issues.
  • Provide ongoing support related to employee benefit plans, enrollment questions, coverage verification, policy changes, and carrier communications.
  • Assist clients with employee additions, terminations, dependent updates, and other policy maintenance activities.
  • Build strong relationships through responsive and professional client service.
• Renewal Management & Implementation
  • Coordinate annual benefit renewals and market plans to carriers.
  • Gather census data, claims experience, utilization reports, and other renewal information.
  • Create spreadsheets, proposals, and benefit comparisons to support client decision-making.
  • Manage onboarding activities for new benefit plans and carrier implementations.
• Compliance & Administrative Support
  • Review plan documents, applications, and benefit summaries for accuracy and compliance.
  • Support compliance efforts related to state and federal regulations, including ERISA requirements.
  • Maintain accurate records and documentation within AMS360 and other agency systems.
  • Track account activity and assist with underwriting and carrier requests.
• Communication & Team Collaboration
  • Present benefit plan updates and explain coverage changes to clients and employees.
  • Facilitate enrollment meetings, presentations, and virtual webinars.
  • Collaborate closely with Producers, Account Executives, carriers, and internal partners.
  • Support department initiatives and perform additional duties as assigned.
• Compliance & Operational Excellence
  • Ensure all activities comply with agency policies, carrier requirements, and applicable regulations.
  • Maintain confidentiality of client information and demonstrate professionalism in all interactions.
  • Comply with all applicable laws and regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements.
  • Adhere to and champion LMCU's core values of Curious Minds, Collaborative Hearts and Continuous Excellence.

Requirements

• 1-3 years of employee benefits, insurance account management, customer service, or related experience preferred.
• 3-5 years of insurance or employee benefits experience strongly preferred.

Qualifications

• High school diploma or equivalent required.
• Associate degree, completion of a specialized business or trade school program (approximately 64 credit hours), or equivalent experience preferred.
• Active Life & Health Insurance License required.

Skills

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines effectively.
• Strong problem-solving and critical-thinking capabilities.
• Experience with agency management systems and insurance carrier platforms; AMS360 experience preferred.
• Proficiency with Microsoft Office applications, particularly Excel.

Benefits

• All Employees: Weekly pay and retirement savings options.
• Full-Time Employees: Comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.