Benefits Account Executive

At HSA Bank, a division of Santander Bank N.A., we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Experienced client relationship professional responsible for managing employer accounts, delivering strategic guidance, and driving client retention, growth, and satisfaction within the employee benefits and Consumer Driven Healthcare (CDH) space. Partners with employer contacts, conduct strategy sessions, provide product training, identify client needs, and ensure effective utilization of benefit solutions. Proactively and reactively manages client relationships by addressing service concerns, resolving escalations, mitigating retention risks, and strengthening client loyalty. Collaborates across teams to improve processes, enhance the client experience, identify cross-sell opportunities, and support revenue growth. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, adaptability, and a commitment to delivering exceptional service while maintaining the highest level of confidentiality. Key Responsibilities Lead strategy discussions with employer clientsDeliver product training and adoption supportIdentify growth, upsell, and cross-sell opportunitiesGather client feedback and resolve service issuesMaintain confidentiality of client and company informationDrive process improvements and escalate issues when neededTrack client engagement activities and measure outcomesProactively and reactively manage client retention by addressing client concerns, resolving service issues, identifying potential risks, and implementing solutionsComfortable working in a highly collaborative virtual environment with mandatory camera participation for meetings, presentations, and client engagements.Mandatory travel required based on business needs Core Competencies The Employer Is Looking For Someone Who Builds strong relationships across all levels of client organizationsCommunicates effectively and professionallyIs adaptable in a fast-changing environmentTakes ownership and solves problems proactivelyIs results-oriented and growth-focusedHas strong attention to detail and follow-throughCan manage sensitive and confidential information Required Experience High School Diploma or GED3-4 years of experience in:Consumer Driven Healthcare (CDH)Employee BenefitsEmployer benefits account experience preferredBilingual skills are a plus The estimated salary range for this position is $60,000USD to $65,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. HSA Bank, a division of Santander Bank, N.A. Santander Holdings USA, Inc. and its subsidiaries (“Santander”) are equal opportunity employers committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.