Benefit Specialist (Remote)

W2 only, no C2C. Must be authorized to work in the US now and in the future. Remote position based in Scottsdale, Arizona.

About the Role

Carex is partnering with a healthcare industry client to hire a Benefits Specialist to support the administration of U.S. benefits programs. This role assists with day-to-day administration of health and welfare benefits, providing direct support to employees with benefits questions, enrollments, life events, escalations, leaves, and accommodations. The ideal candidate is empathetic, detail-oriented, and customer-focused, with the ability to evaluate complex issues and identify effective solutions while maintaining confidentiality.

Contract duration: 6 months or longer. Remote within CST working hours (8:30 AM–5:00 PM CST).

Responsibilities

• Manage benefits-related Workday cases, employee hotline inquiries, and emails, responding to questions regarding benefit enrollments, life events, escalations, leaves, ADA-related matters, and general benefits topics.
• Manage retroactive benefits and arrears processes in Workday, update EIBs, and reconcile benefits-related items as part of the payroll process.
• Verify the accuracy of benefits enrollments and HRIS data to ensure vendors receive accurate and timely eligibility information.
• Partner directly with employees to resolve benefits issues while demonstrating confidentiality, empathy, responsiveness, and excellent customer service.
• Support annual Open Enrollment and year-end reconciliation activities, including responding to employee inquiries and participating in informational sessions.
• Develop and enhance employee benefits resources, including knowledge base articles, guides, internal sites, presentations, and targeted communications.
• Accurately track leaves of absence and distribute time-sensitive notices and correspondence as needed.
• Conduct benefits orientations for newly hired legal and administrative staff and maintain presentation materials to ensure information remains accurate and current.
• Communicate with employees and managers regarding leave-of-absence policies, procedures, requirements, and related questions.
• Maintain accurate benefits records and ensure sensitive employee information is handled appropriately.

Requirements

• Bachelor’s degree.
• 3+ years of experience in benefits or human resources, such as a Benefits Analyst, Benefits Specialist, Benefits Coordinator, HR Administrator, or similar role.
• 3+ years of hands-on Workday experience, including benefits-related processes and employee data management.
• Experience with Workday Arrears and Retro desired.
• Strong technical proficiency with Microsoft Excel, Word, Outlook, and internet-based applications.
• Experience supporting health and welfare benefits administration, employee enrollments, life events, and benefits-related inquiries.
• Experience with benefits reconciliation, payroll-related benefits processes, and HRIS data accuracy.
• Strong attention to detail with a demonstrated commitment to accuracy and confidentiality.
• Excellent interpersonal and customer service skills, with the ability to approach sensitive employee matters with empathy and professionalism.
• Strong critical-thinking and problem-solving skills with the ability to navigate complex benefits issues.
• Ability to communicate effectively with employees and managers regarding benefits and leave-related policies and procedures.
• Demonstrated awareness, inclusivity, sensitivity, and humility when working with individuals from diverse backgrounds and experiences.
• Legal authorization to work in the United States.

Pay

$30–40/hour.