Benefits Specialist | Remote
About the Client
This organization operates in the benefits administration space, focusing on supporting union members. It addresses challenges union members face in understanding and accessing their benefits by providing clear guidance and support. The organization offers fully remote positions and emphasizes training, mentorship, and career advancement opportunities, aiming to create a positive and flexible work environment.
About the Opportunity
The BENEFITS SPECIALIST role is designed to assist union members in navigating their benefits programs. This position plays a key role in helping members understand available coverage, supporting enrollment and claims, and maintaining strong relationships to enhance member satisfaction. The role contributes directly to improving members' access to and utilization of their benefits, impacting their well-being and financial security.
Responsibilities
- Assist union members with benefit-related questions
- Educate members on available coverage and programs
- Support enrollment and claims processes
- Build relationships with members and their families
- Maintain accurate documentation and records
- Coordinate with internal teams to resolve member concerns
- Provide outstanding customer support and follow-up
Requirements
- Strong communication skills
- Positive attitude and willingness to learn
- Dependable and self-motivated
- Comfortable speaking with people over phone and Zoom
- Organized and detail-oriented
- Customer service experience is helpful but not required
Pay
- Competitive compensation
- Performance bonuses
Benefits
- Health benefits
- Dental benefits
- Vision benefits
- Professional development programs
- Leadership advancement opportunities
- Ongoing coaching and support
- Flexible work schedule
- Remote work environment