Benefit Service Representative

About the role

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees. This is a remote position. You will work an 8‑hour shift between 8:00 am and 8:00 pm Central time; shifts can vary by day.

Responsibilities

• Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge.
• Accepts inbound service calls from employees regarding benefit plans and enrollments, and assists with password resets.
• Conducts outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel.
• Schedules benefit reviews for employees.
• Enters employee and enrollment information into appropriate systems at time of enrollment.
• Accurately completes paper applications as necessary.
• Uses effective time‑management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence.
• Maintains customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately.
• Promptly informs supervisor when escalated issues arise to determine correct course of action.
• Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed.
• Performs other duties as assigned by supervisor.

Qualifications

• High School Diploma/GED equivalent or equivalent years of applicable experience.
• Former customer service experience.
• Preferred: Bilingual – English and Spanish fluency, verbal and written, per client requirement.
• Preferred: Working knowledge of insurance products, including core and voluntary benefits.

Benefits

• Paid training and ongoing professional development.
• Company‑provided equipment.
• Comprehensive medical, dental, and vision coverage, including a wellness program.
• Additional voluntary benefit options.
• 100% employer‑paid benefits.
• 401(k) retirement plan with company match.
• Pet insurance.
• Immediate vacation accrual.
• Paid holidays effective upon hire: 11 company‑observed holidays, 2 floating holidays, 2 personal days, 2 volunteer days.
• Employee referral bonus program.

Pay

The starting hourly pay range for this position is $21.63 – $23.00 per hour. Actual pay will be determined based on a variety of job‑related factors, including skills, experience, qualifications, licensure, and internal equity.

Schedule

Remote position; work an 8‑hour shift between 8:00 am and 8:00 pm Central time, with shifts that can vary by day.