Benefit Program Technician

About the role

The Family Support Division (FSD) is seeking Benefit Program Technicians located at the Dunklin County Customer Service Center, 1100 Hwy 25 South Bypass, Kennett, MO. In this role you will help Missouri citizens access food, medical, financial and nutritional assistance, determining eligibility, interviewing clients, explaining program guidelines, preparing case summaries, and connecting individuals with resources that improve their lives.

Responsibilities

• Determine initial and ongoing eligibility for assistance programs.
• Interview clients in person and by telephone.
• Communicate with clients, facility staff, service providers, vendors, and the public.
• Explain program guidelines, procedures, and benefit decisions.
• Prepare case summaries with documentation.
• Resolve complex and sensitive questions and concerns.
• Connect people with resources that can make a meaningful difference in their lives.

Requirements

High School diploma or equivalent and at least four years of customer service experience, OR a Bachelor’s Degree.

Qualifications

• Personable and compassionate demeanor.
• Non‑judgmental attitude.

Benefits

• Defined pension plan.
• Generous amounts of leave and holiday time.
• Eligibility for health insurance coverage.
• Total compensation exceeds base pay (includes pension, leave, health insurance).
• Access to an interactive Total Compensation Calculator to view the full value of benefits.

Pay

Selected individuals may receive a higher rate based on applicable pay differentials (e.g., shift or time‑of‑service pay).