Benefit Program Technician

About the role

The Family Support Division is seeking Benefit Program Technicians located at the Polk County Customer Service Center, 2110 S. Springfield, Bolivar, MO. In this role you will help Missouri citizens receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Responsibilities

• Determine initial and continuing eligibility for food, medical, financial and nutritional assistance programs.
• Interview clients in person and by telephone.
• Prepare summaries and related documentation.
• Perform other duties as needed to support benefit programs.

Requirements

• High School diploma or equivalent and at least four years of customer service experience, OR a Bachelor’s Degree.
• Lack of post‑secondary education will not be used as the sole basis for denying consideration.

Skills

• Personable and compassionate demeanor.
• Non‑judgmental attitude.

Benefits

• Defined pension plan.
• Generous leave and holiday time.
• Eligibility for health insurance coverage.
• Access to the State of Missouri Total Compensation Calculator to view the full value of benefits.

Pay

Selected individuals may receive a higher rate based on a pay differential (e.g., shift or time‑of‑service pay).