Benefit Program Technician

About the role

The Family Support Division is seeking applications for a Benefit Program Technician located at the Jackson County/Raytown Resource Center, 8800 E 63rd St - 1st Floor, Raytown, MO. In this role you will help Missouri citizens receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Responsibilities

• Determine initial and continuing eligibility of Missouri citizens for food, medical, financial and nutritional assistance programs.
• Interview clients in person and by telephone.
• Prepare summaries of client information and eligibility determinations.

Requirements

• High School diploma or equivalent and at least four years of customer service experience, OR a Bachelor’s Degree.
• Lack of post-secondary education will not be used as the sole basis for denying consideration.

Skills

• Personable, compassionate, and non‑judgmental attitude.
• Willingness to travel for training and coverage purposes as needed.

Benefits

• Defined pension plan.
• Generous amounts of leave and holiday time.
• Eligibility for health insurance coverage.
• Total compensation exceeds base pay (includes benefits valued via the State’s Total Compensation Calculator).

Pay

Selected candidates may receive a higher rate based on applicable pay differentials (e.g., shift or time‑of‑service pay).