Benefit Program Associate

Location: Family Support Division, Jackson County/FDOB Resource Center, 615 E 13th St, 1st Floor, Kansas City, MO

Responsibilities

• Work directly with customers to answer questions about their situation
• Enter verifications and changes on customer cases
• Monitor local drop boxes and scan/index documentation appropriately
• Register applications dropped off at the location or through FSD Docs and other queues
• Direct local customers to the correct next step in their process
• Type, edit, and transcribe a variety of material, frequently involving technical or specialized terminology
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity, making frequent decisions in accordance with agency policies, rules, or procedures
• Review documents for accuracy, completeness, and compliance
• Compose correspondence involving interpretation and application of established policies and procedures
• Maintain correspondence, case, and report files
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving
• Perform, review, and verify complex computations involving the application of rules and regulations
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages
• Other duties as assigned

Requirements

• High School diploma or equivalent
• 1-3 years of relevant experience (substitutions may be allowed)

Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Benefits

• Defined pension plan
• Generous amounts of leave and holiday time
• Eligibility for health insurance coverage

For a comprehensive view of benefits, visit the Total Compensation Calculator.