Benefit Eligibility Coordinator

About the role

As a Fully Insured Benefit Eligibility Coordinator, you are the day-to-day point of contact for clients and brokers, ensuring that enrollment records are accurate across multiple carriers and associations.

Responsibilities

• Own eligibility records for the life of every client: Enter and maintain enrollment data across multiple carriers and associations, keeping system records accurate from onboarding through termination.
• Serve as the front line for clients and brokers: Act as the main point of contact for day-to-day eligibility requests — new hire enrollments, plan and benefit changes, dependent additions, and member terminations.
• Apply complex carrier, group, and legislative guidelines: Process every transaction against rules that vary widely across this line of business, so each member is enrolled correctly and in compliance.
• Resolve discrepancies before they become problems: Investigate issues flagged by clients or vendors and reconcile records so eligibility data stays accurate and aligned everywhere it lives.
• Validate and report on enrollment data: Use reporting tools to analyze, evaluate, and confirm eligibility, catching errors that could disrupt coverage or billing before they reach a member.
• Support carrier audits: Pull and verify the data carriers need during audit requests, protecting data integrity and the trust clients place in us.
• Partner with internal teams: Research and respond to eligibility inquiries from Account Management, Member Services, and Finance so the whole organization works from one source of truth.
• Cook up eligibility processing: Work directly with group contacts, brokers, carriers, and members to keep eligibility processing moving without delays.

Requirements

• High school diploma or general education degree (GED)
• 1+ year of customer service experience
• Background in benefits, insurance, or healthcare eligibility a plus

Qualifications

• Proficient in Microsoft Excel
• Experience with reporting and data tools used to analyze and validate records
• Working knowledge of eligibility, enrollment, or benefits administration processes

Skills

• Proficient in Microsoft Excel

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Paid Time Off—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Pay

The Highlights: - Base salary range of $19.00-$21.00 per hour, depending on location, skills, and experience.

Schedule

On-Site role based in Tempe, AZ. Must be available between the hours 6am-3pm PST.