Beneficiary Support Specialist

About The Role

The Ticket to Work program helps Social Security disability beneficiaries prepare for, find, and keep employment. As a Beneficiary Support Specialist, you're the front line — the person beneficiaries and service providers reach when they have questions about the program. You'll handle inquiries by phone, email, and mail, update records, and process routine requests with accuracy and empathy.

What You'll Do

• Respond to beneficiary and provider inquiries by phone, email, and written correspondence
• Explain program information clearly to callers with a wide range of communication needs
• Update and maintain accurate records across multiple systems
• Process routine service requests within established timeframes
• Escalate complex cases to the appropriate team
• Maintain quality and productivity standards

Why This Work Matters

This program removes barriers that keep people with disabilities out of the workforce. Every call is someone trying to build a path back to work without losing the safety net underneath them.

Requirements

• A high school diploma or one year of work experience
• Customer service experience, ideally in a contact center, benefits, healthcare, or government services environment
• Strong verbal and written communication skills
• Comfort navigating multiple software systems while assisting a caller
• Patience and genuine empathy — many callers are navigating disability, financial stress, or complex program rules
• A reliable internet connection and a quiet, dedicated workspace (remote role)

Nice to Have

• Experience with SSA programs, disability services, vocational rehabilitation, or benefits administration
• Bilingual (English/Spanish)

Benefits

MPF Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.