Bench Housekeeping Manager

About the Role

Lead and promote training initiatives for the HHS Resorts division to create service-driven teams. Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations. Deliver effective training to ensure employees understand guest satisfaction and expectations, and can demonstrate effective customer service skills. Provide leadership that supports a team environment fostering morale, passion, quality, and respect. Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction.

Be open-minded and ready to learn from your manager and team members alike. Lead and manage team member training, development, assignments, and schedules. Perform daily inspections and assessments, and coach and counsel team members. Recruit team members who reflect our values and create a positive work environment that supports retention. Communicate with resort and company leadership to set expectations and achieve goals. Analyze data and make adjustments to meet facility, budget, and compliance goals.

Responsibilities

• Lead and promote training initiatives for service-driven teams
• Exemplify excellent customer service and guest hospitality
• Deliver effective training on guest satisfaction and expectations
• Foster a team environment that promotes morale, passion, quality, and respect
• Manage team member training, development, assignments, and schedules
• Perform daily inspections, assessments, coaching, and counseling
• Recruit team members who align with company values
• Communicate with leadership to set and achieve goals
• Analyze data to meet facility, budget, and compliance goals

Requirements

• Must be willing to travel up to 100%
• Must be willing to relocate for new business
• 2+ years of hospitality management or relevant experience
• High school diploma/GED and completion of a craft apprenticeship, or equivalent years in the hospitality industry
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Computer experience with word processing, spreadsheets, and various software

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to manage tasks in a fast-paced environment

Nice-to-Have

• Experience in the hospitality industry
• Proficiency in languages other than English, especially Spanish

Career Growth

We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Career development and ongoing training

About HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We support and encourage growth from within and believe in developing future leaders. Our Diversity, Equity, and Inclusion (DEI) Team fosters a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.