Beltone Medical Office Assistant (Patient Care Coordinator)

Primary Function

The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies.

Objectives & Goals

The PCC will strive to increase revenue by ensuring patients are scheduled in an efficient manner and reach or exceed targeted sales & marketing goals.

Responsibilities

• Greet all visitors.
• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
• Schedules follow-up appointments.
• Ensures quality customer service.
• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
• Verify patients' insurance eligibility and benefits through all insurance carriers.
• Collections and distributes mail, messages, and reports to the appropriate staff members.
• Maintains patient files and database according to HIPPA regulations and by ensuring information is up-to-date.
• Respects patients by recognizing their rights and maintaining confidentiality.
• Makes phone calls to existing patients generate business (no cold-calling).
• Affords assistance to the HCP by executing the "Cleaning Process" on patients' hearing instruments.
• Prepares and generates reports for the clinic and corporate office.
• Maintains the cleanliness of the office.
• Performs a variety of additional administrative tasks.

Qualifications & Requirements

• A high school diploma or equivalent is required.
• Two (2) years previous medical or general office experience preferred.
• Two (2) years previous customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must have the ability to communicate effectively in English.
• Must be proficient in MS Office and have good computer skills.
• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.
• Medical office experienced required.

Compensation & Benefits

• Starting at $18.00-$20.00/hour (based on experience) PLUS Monthly Bonus Opportunities
• Full-time (40 hours/week), Monday-Friday, 9am-5pm (No evenings or weekends!)
• Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More
• 401(k) Plan
• Earned Paid Time Off
• Paid Holidays