Bellperson (FT) | Guest Services

About the role

Omni Hotel & Resorts is committed to providing an exceptional guest experience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We are seeking a dynamic and versatile Guest Services Attendant to join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador.

Responsibilities

• Warmly greet guests upon arrival, providing a friendly and hospitable first impression.
• Efficiently assist guests with luggage, providing a seamless and attentive service from arrival to departure.
• Proactively engage with guests in the lobby, guiding and assisting guests in navigating the hotel’s amenities, services, and local attractions.
• Explain room features such as the use of room keys, hydration stations, in-room safes, and other services.
• Be responsive to all guest requests in a courteous and efficient manner, maintaining alertness and a helpful attitude.
• Handle luggage storage, retrieval, and ensure timely room departures.
• Communicate effectively with various hotel departments to address guest needs or concerns.
• Maintain a calm and friendly demeanor at all times, exemplifying the hotel’s commitment to outstanding guest service.
• Show initiative in finding ways to contribute to the hotel's operation and guest experience, especially during quieter periods.
• Attend staff meetings and training sessions as required.
• Adhere to Loss Prevention procedures concerning guest property and overall safety and security, reporting any concerns in a timely manner.
• Perform other tasks as requested by the front office leadership team.

Qualifications

• Previous experience in hospitality, customer service, or a related field is preferred.
• A high school diploma or equivalent; further education in hospitality or related field is a plus.
• A genuine passion for hospitality and creating a delightful guest experience.
• Strong interpersonal skills, with the ability to engage guests warmly and effectively.
• Ability to maintain composure and professionalism in a guest-facing environment.
• Flexibility and willingness to perform various tasks to support the hotel’s needs, including luggage handling and guest assistance.
• Proactive in identifying tasks during less busy periods.
• Physical ability to handle luggage and assist guests as needed.
• Lift, carry, and place objects weighing up to 50 pounds without assistance.
• Move, push, and pull objects weighing up to 200 pounds without assistance.
• Stand and walk for an extended period of time or for an entire work shift.
• Must be able to work a flexible schedule, including weekends and holidays.