Guest Service - Bellman

About the role

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Offering 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests
• The bell person/guest services attendant will welcome each guest to our hotel
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will be escorting and orienting the guest to the front desk for check-in
• Upon check-in, you will escort the guests and their luggage to their room
• You will be explaining our amenities and fun facts they should know about our hotel
• You will be working together with other attendants to ensure each guest has a personalized experience
• You will "dive" to open the door for all guests
• Aid the lobby attendant in keeping the entrance area clean and organized
• Be the difference with all guests and employees and do more than just “the norm"

Qualifications

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays

Benefits

Compensation: $16.90

Schedule

Full shift standing and moving around the hotel

Skills

Customer service, problem-solving, teamwork, communication, adaptability, physical stamina

Benefits

Equal opportunity employer